Job Description

Manager, Participant Health Information

Full-Time

About LIFE Pittsburgh

LIFE Pittsburgh is a Program of All-Inclusive Care for the Elderly (PACE) serving Allegheny County since 1999. The organization provides comprehensive medical and social services to older adults who would otherwise qualify for nursing home care, enabling them to remain independent in the community. With more than 350 employees and multiple operating locations, LIFE Pittsburgh delivers coordinated interdisciplinary care 24 hours a day, 7 days a week, 365 days a year. Physicians, nurses, social workers, rehabilitation specialists, and other professionals partner with Participants and families to assess needs, develop care plans, and provide services through both center-based and in-home models.

LIFE Pittsburgh is currently in a period of strategic evolution, focused on strengthening leadership discipline, operational clarity, and sustainable growth while remaining deeply committed to the Participants we serve and our mission to support each Participant in their aging journey to continue living safely and meaningfully at home and in the community they choose.

Role Purpose

At LIFE Pittsburgh, accurate, accessible, and well-managed participant health information is essential to coordinated care. The Manager, Participant Health Information exists to ensure that participant records are structured, maintained, protected, and available in a way that supports clinical decision-making, regulatory compliance, and continuity of care across the organization.

This role provides leadership for health information operations and staff while working closely with clinical, compliance, operational, and technology teams to strengthen documentation standards, record integrity, information access, and overall system reliability.

What This Role Owns

1. Participant Record Standards and Structure

• Leads the development and maintenance of standards that define the participant medical record.
• Ensures documentation and data are captured in a consistent, organized, and standardized manner across clinical and operational workflows.
• Promotes record structure that supports clarity, usability, and efficient retrieval of participant information.

2. Documentation Integrity and Information Quality

• Oversees processes that support the accuracy, completeness, consistency, and timeliness of participant documentation.
• Monitors documentation and data practices to strengthen the integrity of the participant record.
• Supports improvement in workflows and practices that impact record quality and reliability.

3. Privacy, Access, and Regulatory Compliance

• Ensures participant information is protected and managed in accordance with HIPAA and other applicable privacy, security, and regulatory requirements.
• Oversees appropriate access to participant information across internal teams and supports secure information exchange with external partners as needed.
• Maintains awareness of regulatory changes and helps ensure organizational adherence through effective processes and staff education.

4. Health Information Operations and Team Leadership

• Supervises health information department staff and promotes consistent, high-quality work aligned with organizational expectations.
• Provides oversight, coaching, and performance management for assigned team members.
• Helps establish departmental processes that support dependable day-to-day operations and long-term effectiveness.

5. Cross-Functional Support and Organizational Improvement

• Collaborates with interdisciplinary team members, leadership, compliance, operations, and IT to improve documentation practices, workflows, and system utilization.
• Supports audits, quality improvement efforts, and corrective actions related to documentation, data integrity, and compliance.
• Contributes to the development and maintenance of policies and procedures related to health information management.

Requirements

What We Are Looking For

Knowledge, Skills, and Abilities

• Strong understanding of health information management, medical record standards, and healthcare regulatory requirements.
• Strong attention to detail and ability to manage information with a high degree of accuracy and consistency.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Effective communication skills and ability to work collaboratively across multidisciplinary teams.
• Demonstrated leadership ability, including the ability to supervise, develop, and support staff.

Education and Experience

• Bachelor’s degree in Health Information Management, Healthcare Administration, or related field required.
• Minimum of 3–5 years of experience in health information management or a related healthcare setting required.
• Prior supervisory or leadership experience preferred.
• Experience working with electronic health record systems required.
• RHIA preferred; RHIT considered with significant relevant leadership or supervisory experience.