The Manager-PACE (Program for All-inclusive Care for the Elderly) Center at Loma Linda University Health provides direction and coordination of the care team and clinical services provided in all care settings to meet participant's acute and ongoing needs as defined by the plan of care and is responsible for meeting the organizational participant outcome and utilization goals. Ensures the consistency, continuity, and quality of clinical care provided to program participants. Functions in a key operations role and collaborates with the director and medical director in developing, implementing, and maintaining the strategic plan and purpose for the PACE center that is financially viable and congruent with Loma Linda University Health mission, vision, and values. Helps staff relate to the value and beneficial impact of daily service excellence practices. Partners with the multidisciplinary healthcare team to establish innovative approaches to patient access to care, treatment, and education for the provision of whole-person care. Collaborates with leadership to ensure compatibility between service lines and efficient patient centric operations for each. Reinforces excellent customer service as a primary objective in the design of integrated operations. Demonstrates behaviors which support excellence in customer service and satisfaction, patient safety and professionalism. Models expertise in service recovery methodologies and capably resolves issues from dissatisfied customers. Exhibits effective leadership skills that embrace team members that are not direct reports. Guides and motivates clinical and non-clinical personnel in building consensus and facilitating change in a dynamic environment. Furthers a work environment of caring and cooperation among a culturally diverse workforce and participant population served. Performs other duties as needed.
Education and Experience: Bachelor's degree in Nursing or health related field required. Master's degree in healthcare related field preferred. Minimum of three years' experience in a business or clinic setting required. Minimum one year of supervisory experience preferred.
Knowledge and Skills: Knowledge of business practices, finance, state and federal healthcare regulations and accreditation, performance improvement, quality, patient safety, and medical staff structure, and project management required. Knowledge and application of adult learning principles, management techniques, and problem-solving methodologies in a proactive and creative manner. Able read; write, and speak with professional quality; use computer, printer and software programs necessary to the position, e.g., Word, Excel, Outlook, PowerPoint, electronic medical record, electronic event reporting program; relate and communicate positively, effectively and professionally with others; able to inspire and motivate others; be assertive and consistent in following and enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach and collaborate; accept direction; think critically; use sound judgment based on factual information and business knowledge; work independently with minimal supervision; meet deadlines; perform basic math and statistical functions; demonstrate expert time management and effectively manage and prioritize fluctuating workload to meet position demands and aggressive deadlines; recall information with accuracy; pay close attention to detail; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place; see adequately to read computer screens, electronic records and written documents necessary to position.
Licensures and Certifications: Active California Registered Nurse (RN) License required. Basic Life Support (BLS) from the American Heart Association required within 90 days of hire.
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
Loma Linda University Health’s story is one of hope. Our people strongly believe in the work of physical, mental, and spiritual healing. They are also committed to excellence, integrity, and teamwork. We are a faith-based academic medical center in Southern California’s Inland Empire, and since our establishment in 1905, we’ve been a local, regional, national, and international leader in education, clinical care, and research.
Our 18,000 talented healthcare team members work in our system’s six hospitals, providing whole-person, patient-focused care to more than 57,000 inpatients and over a million outpatients annually. Our passion is to bring hope to each patient and family who seeks our help during their most vulnerable moments in life.
U.S. News and World Report ranks Loma Linda University Medical Center as a Top Riverside/San Bernardino metro area hospital. LLU Children’s Hospital and LLU Medical Center — Murrieta are on the U.S. News list of Top Performing Hospitals for Maternity Care and the Newsweek list of Best Maternity Care Hospitals. Our Medical Center and Children’s Hospital nursing teams have also achieved the prestigious Magnet Status recognizing our strong commitment to nursing excellence.
Loma Linda University’s eight professional schools offer more than 100 academic programs designed to prepare thousands of skilled Christian healthcare workers for service in our local area and locations worldwide. Our graduates enter their careers with an intellectual curiosity and a strong foundation of the knowledge and skills needed for their chosen field. The Great Colleges to Work For program has named Loma Linda University as an outstanding place to work six of the last seven years, and has added the University to its Honor Roll of institutions three times.
