Job Title Manager, Operations Support

The Operations Support Manager includes supervising employees, assessing the efficiency and technical proficiency of the team, and ensuring staff safety when working in potentially hazardous settings like a warehouse environment.

Job Responsibilities:

• Organizing, a planning, allocating resources and managing the daily operations of the business.
• Evaluate the divisions performance and develop strategies for performance improvements.
• Ensure that compliance to policies and procedures is maintained by the team members.
• Drives performance metrics to ensure service processes and procedures support business objectives.
• Analyzes performance trends to determine areas for improvement and raise performance expectations where appropriate.
• Manages resources and people processes, performance reviews, career development, training and staffing to ensure the day to day administration of processes and formal procedures.
• Conducts frequent performance evaluations.
• Conducts service trend analyses to determine the best service improvement strategies.

Job Requirements:

• U.S. citizen or otherwise authorized to work in the U.S.
• Experience supervising employees - Preferred
• Bachelors Degree- Preferred