Job Description

Job Opportunity: Manager Operations & Sales Excellence

📍 Remote / International team (DACH-focused business)
💰 Up to R720,000 fixed per annum

We are looking for a German-speaking Manager Operations & Sales Excellence (m/w/d) to join a fast-scaling SDR-as-a-Service company supporting SaaS organisations across the DACH market.

This is a hands-on operational leadership role reporting directly to the Head of Operations. You will play a critical part in ensuring smooth client onboarding, high-quality data operations, and consistent sales performance across SDR teams.

About the Company

Our client is a leading SDR-as-a-Service provider specialising in helping B2B SaaS companies scale into the DACH region. Their strength lies in combining data-driven targeting, structured outbound sales processes, and high-performing SDR teams to generate qualified pipeline at scale.

The Role

As Manager Operations & Sales Excellence, you will act as the operational right hand to the Head of Operations. You will oversee onboarding, data quality, and sales execution support — ensuring every new client project is set up for success and SDR teams operate with accurate, structured, and high-quality data.

Your work will directly impact delivery quality, scalability, and overall sales performance.

Key Responsibilities

Project Onboarding & Campaign Setup

• Lead structured onboarding for new client projects
• Develop ICP definitions, campaign briefs, SDR playbooks, and sequencing frameworks
• Coordinate with internal SDR leads to ensure smooth handover into live execution
• Improve and standardise onboarding templates and processes

Data & Lead Quality

• Build and manage high-quality lead databases aligned to ICPs (Cognism, Dealfront, Pipedrive)
• Conduct research, enrichment, segmentation, and deduplication of data
• Ensure full GDPR compliance in all data processes
• Develop scalable data workflows for repeatable campaigns

Sales Excellence & Performance Support

• Support KPI definition and tracking across campaigns and SDR teams
• Analyse sales performance data to identify optimisation opportunities
• Improve targeting, sequencing, and conversion performance
• Contribute to sales enablement materials and training content
• Prepare operational reports for senior leadership

Team & Stakeholder Coordination

• Act as operational coordinator between SDR teams, team leads, and clients
• Handle first-level operational escalations
• Support internal HR Ops, tool rollouts, and process documentation initiatives

Requirements

• Fluent German (C2 preferred) and strong English communication skills
• 3+ years’ experience in B2B sales operations, SDR environments, or SaaS services
• Strong understanding of CRM systems and sales intelligence tools
• Experience working with structured data, lead generation, or outbound sales processes
• Highly organised, self-driven, and comfortable working independently
• Analytical mindset with strong attention to detail and pattern recognition
• Comfortable in a fast-scaling, high-performance environment

What Is On Offer

• High-impact leadership role with direct influence on company performance
• Close collaboration with senior leadership
• Modern, fast-moving, and performance-driven culture
• Clear onboarding and structured growth path
• Competitive salary package up to R720,000 per annum (fixed)

Ideal Candidate

You are someone who thrives at the intersection of data, sales operations, and execution excellence. You enjoy building structure, improving systems, and enabling teams to perform at a higher level — while staying hands-on in delivery.