Job Description

The opportunity

Delaware North Australia is hiring a full-time Operations Manager – Merchandise to join our team at the iconic Melbourne Cricket Ground (MCG). Home to AFL Grand Finals, international cricket, major concerts and blockbuster events, the MCG is one of the world's most recognised sporting venues. As Operations Manager - Merchandise, you'll lead the MCG Shop and event-day retail outlets, delivering memorable merchandise experiences that connect fans with the moments that matter most.

This is a rare opportunity to join the team at the MCG, one of the world's most iconic stadiums and the home of some of Australia's most memorable sporting and entertainment events. Apply now to help create memorable experiences at the MCG.

What we offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:

• The opportunity to work at the iconic MCG, one of the world's most celebrated sporting and entertainment venues
• Access to our employee assistance program
• Training and development opportunities
• Opportunities to gain experience and develop your skills at some of Melbourne’s most exciting events and venues
• We’re a team that cares. With a focus on collaboration and support, we bring out the best in each other

What you will do?

• Lead, direct, and continually improve operational activities to achieve financial plan, profit margins and business growth
• Provide leadership and coaching to grow talent and develop an engaged workforce within the venue
• Work closely with the Warehouse Manager and Shop Manager to drive effective operational outcomes
• Lead operations to ensure the business is compliant to all legislative regulations, standards and performance expectations
• Develop and measure operational metrics across the business in conjunction with the Financial Analyst
• Develop and maintain relationships with key internal and external stakeholders, continually building the Delaware North brand
• Non match day planning for maximisation and delivery of major events

More about you

• Demonstrated leadership experience and the ability to manage large functioning teams
• Bachelor's degree in merchandise management, business management, or hospitality is strongly preferred
• Ability to engage a workforce, to motivate, and provide clear direction while creating a safe and respectful working environment
• Understanding of relevant legislative regulations, codes of practice, and industry standards
• Strong business acumen with a sales and commercial growth mindset
• To have the ability to quickly identify opportunities and bring them to fruition
• A high attention to detail with excellent time management skills

The application period will close on 23/07/2026, unless a successful qualified candidate is identified sooner.

Who we are

The Melbourne Cricket Ground (MCG) stands as Australia’s most iconic sporting venue and the largest stadium in the Southern Hemisphere, with capacity for over 100,000 fans. Renowned for hosting blockbuster AFL clashes, international cricket, and major entertainment events, the MCG is also a premier destination for concerts, special occasions, and non-event-day functions. Beyond the action on the field, Delaware North offers a variety of retail food and beverage options, premium hospitality, and multipurpose spaces for corporate and private events. A true cultural landmark, the MCG delivers unforgettable experiences at the heart of Melbourne’s sporting and entertainment scene.