Customer Fulfillment Network (CFN) offers wide range of services to its Customers, Merchants and Commercial Clients .CFN has a global footprint in 15 Delivery Hub’s from where it offers customer service to 24 markets in multiple languages. CFN plays a critical role in companywide efforts to streamline processes, enable digital fulfillment and adhere to market regulations, policies, audit requirements and compliance framework.
As CFN continues to evolve and grow its servicing landscape, Digitization & Automation of back-office processes is becoming more critical as it directly impacts customer experience in a highly competitive payments landscape. This position will be responsible for enabling Communication & transformation framework, by leveraging and coordinating with cross-functional leaders, with deep focus on Process Standardization and Customer First.
Project Management , MIS Support and Data Analysis for CFN
Engage with CLIC Capabilities, Automation COE , Communications working partner and work on key Transformational projects
Lead the planning and management of a diverse set of initiatives that result in achievement of sustainable, transformational goals
Ownership of key workstreams – Automation to track and improve our customer engagement and operational activities and fostering a spirit of collaboration across teams
Relationship leadership, including ability to develop strong working relationships with business partners across AXP and oversee the development and execution of a portfolio of initiatives especially in the Communication workstream
Exposure towards Project Management, MIS capabilities and data analysis framework
Must possesses an exceptional track record of commitment to integrity and service
Focus on the customer; demonstrate desire to understand and solve for customer needs and pain points
Exposure & experience in Consumer, Merchant & Commercial Services
Excellent communication skills – both written and oral, with experience leading discussions with Senior Leaders where decisions need to be made based on the facts presented
Good relationship management and collaboration skills with the ability to influence others, both internally and externally, across many geographies
Strategic thought leader with the ability to work through unstructured problems and develop clear action plans
Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and Blue Box Values
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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