Job Description

We are currently seeking a manager to manage Medical Coding programs. His/her

Primary responsibility will be to support and monitor day-to-day work processes and meet production and Service Level Agreements. Assessing and forecasting staffing requirements based on client communication and incoming volume. Should coach team members in achieving team deliverables and escalate appropriately and as needed. Monitor activities of team members; provide feedback and counsel team members regarding performance, timekeeping, and personnel issues

Responsibilities

• Project Transition and Stability
  • People Readiness: Ensure timely completion of resource planning and hiring
  • Creating training manual and SOP
  • Process Changes and Enhancements
  • SLA's delivery
• Business Health and SLAs
  • Baseline performance thresholds- Establish and periodically revisit performance thresholds
  • Ensure all SLAs are met
  • Ensure all budgets are met
• Process Improvement & Team Management
  • Process Changes and Enhancements
  • Reduce operational costs, Healthier Margins
  • Identify single points of failure. Create back-up
  • Development of second and third-line leader
  • Process enhancements (measurable)
  • Data Analytics

• Talent Engagement & Development
  • Talent Acquisition
  • Performance Management
  • Talent Engagement & Development

ATTRIBUTES AND BEHAVIORS

• Develops and maintains positive working relationships with others
• Provides constructive and honest feedback, and identifies learning and development opportunities
• Takes pride in the achievement of team objectives
• Has credibility with peers and senior managers
• Self-motivated – driven to achieve results
• Seeks to identify, evaluate and implement initiatives that lead to optimal results
• High customer service ethic – is passionate about meeting customer expectations and improving service levels
• Keeps pace with change – acquires knowledge/skills as the business evolves
• Handles confidential information with sensitivity
• Exhibits behaviors consistent with Cotiviti Values.

• Collaborative
• Customer Driven
• Accountable
• Open

Qualifications

• Graduation in Life Science preferred
• In-depth knowledge of human anatomy and medical terminologies
• Certified Professional Coder (CPC) from the American Academy of Professional Coders (AAPC), with knowledge of HCPCS, ICD, CPT, and DRG preferred
• Minimum 8-10 years of experience in E&M coding and minimum 3-5 years of experience as an Asst Manager or Manager