Job Description

Operations Manager

The Operations Manager is responsible for overseeing the daily operations of the facility to ensure efficiency, productivity, safety, quality, and customer satisfaction. This role manages operational processes, leads teams, and drives continuous improvement initiatives while ensuring company objectives and performance standards are achieved.

Key Responsibilities

• Manage daily operational activities to ensure productivity, quality, and service goals are consistently met.

• Lead and supervise supervisors, team leads, and hourly employees across operational departments.

• Monitor staffing levels, labor utilization, and workflow planning to support operational demands.

• Ensure compliance with company policies, safety regulations, and operational procedures.

• Drive a strong safety culture by promoting safe work practices and addressing safety concerns proactively.

• Monitor operational KPIs and performance metrics to identify trends and improvement opportunities.

• Develop and implement process improvements to increase efficiency, reduce costs, and improve customer service.

• Coordinate with cross-functional teams including HR, maintenance, transportation, inventory, and customer service.

• Conduct employee coaching, performance evaluations, and disciplinary actions as needed.

• Support employee development, engagement, and retention initiatives.

• Assist with budgeting, labor planning, and operational forecasting.

• Ensure proper inventory control, accuracy, and operational compliance.

• Handle escalated operational issues and implement corrective actions when necessary.

• Support peak season planning and operational readiness initiatives.

Qualifications

• Bachelor’s degree in Operations Management, Business Administration, Logistics, or related field preferred.

• 5+ years of experience in operations, logistics, warehouse, manufacturing, or supply chain management.

• 2+ years of leadership or supervisory experience in a fast-paced operational environment.

• Strong understanding of operational processes, labor management, and safety standards.

• Proven ability to manage teams and drive operational performance.

• Excellent communication, leadership, and problem-solving skills.

• Proficiency in Microsoft Office Suite and operational systems such as WMS, TMS, or ERP platforms.

• Ability to multitask and prioritize in a fast-paced environment.

Preferred Skills

• Experience in logistics, distribution, 3PL, or manufacturing environments preferred.

• Bilingual English/Spanish is a plus.

• Experience with Lean, Six Sigma, or continuous improvement methodologies.

• Strong analytical and reporting skills.

Core Competencies

• Leadership and team development

• Operational excellence

• Problem-solving and decision-making

• Communication and collaboration

• Time management and organization

• Continuous improvement mindset

• Accountability and results-driven focus

Work Environment

• Combination of office and warehouse/operational floor environments.

• Frequent walking throughout the facility and interaction with employees and leadership teams.

• May require flexible schedules, including evenings, weekends, or holidays based on operational needs.

Compensation & Benefits

• Competitive salary

• Annual bonus opportunity

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Career growth and advancement opportunities