Job Description

Position Purpose

Are you energized by working in a fast-paced, deadline-driven environment and supporting internal and external clients? Are you known for problem solving, organization, strong attention to detail, collaboration, and communication skills? If so, we have an exciting role for you!

McLean & Company is the fastest growing advisory firm in the world. We are looking for a Manager, Operations to help us grow to the next level and meet the growing demand for our services. In this role you’ll work with internal staff and external clients to support the delivery and continuous improvement of external client-facing facilitated programs designed for organizations, HR professionals and leaders.

Duties & Responsibilities

• Schedule facilitated engagements end-to-end by confirming dates based on client requirements and facilitator availability, securing client approval, while balancing delivery targets.
• Manage and develop a team responsible for supporting facilitated engagements, collecting feedback, and responding to client and participant inquiries.
• Own and launch data-driven product and process improvements by identifying opportunities aligned with member and market needs and delivering actionable recommendations for implementation.
• Audit Salesforce reports and dashboards to ensure accuracy of delivery hours, facilitator targets, and timely use of client entitlements to reduce backlog for products.
• Oversee the delivery feedback collection process, ensuring insights are communicated internally in actionable, practical, and member-centric ways, and support improvements to related research when needed.
• Provide training to sales teams on products and processes to enable effective sales support.
• Foster a high-performing team culture by setting clear goals, providing coaching and feedback, managing workload and priorities, and promoting collaboration to achieve operational excellence.

Education & Experience

• Undergraduate degree in Business, Product Management, Project Management, or a related discipline. MBA is an asset.
• 4+ years’ experience in operations, product management, project management, and/or process improvement.
• Previous experience managing people is considered an asset.
• Experience in HR processes or collaboration with HR teams is considered an asset.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint
• Knowledge of Salesforce, Microsoft Teams, and SharePoint platform(s) is considered an asset

Skills & Attributes

• Demonstrated stakeholder management with a capacity for forming and advancing relationships with both internal and external stakeholders.
• Customer-service orientation.
• Strong written and verbal communication skills and a keen attention to detail.
• Structured, logical thinking and problem-solving skills with an ability to pivot focus as necessary.
• Demonstrated ability to manage multiple priorities and meet deadlines.
• Teamwork orientation balanced with a sense of ownership and the ability to work independently.
• Quantitative and qualitative analytical skills.
• Ability to thrive in an entrepreneurial, flexible, rapidly changing work environment.

About McLean & Company

McLean & Company is the trusted partner of HR and leadership professionals around the world. Our memberships are designed to provide HR and leadership teams with what they need to drive organizations forward.

McLean is a place where your voice will be heard – a place where you will see the impact of your work with our 30,000+ members. It is a place where you will find community and collaboration, where you will work with diverse individuals with their own unique stories and experiences. McLean is a place where success is celebrated by the whole team – a place where you are encouraged to stretch and grow.

We’re passionate about empowering leaders to shape a workplace where everyone thrives.

McLean & Company, a division of Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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