Job Description

Manager, Operational Risk Management (ORM)

Department Risk Management

Location: Toronto, ON

Reports To Assistant Vice President, Risk Manager

Liberty Mutual Canada (“LM Canada”) is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal, and Halifax.

At LM Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding, and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At LM Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.

If you don’t meet every listed requirement, we still encourage you to apply. We welcome diverse backgrounds and perspectives that can strengthen our team.

Our core values guide all our decision-making and come to life through our benefits and employee programs. We offer:

• A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance.
• Competitive health & dental benefits plan
• Market-leading pension plan
• Competitive time off policy
• External education & tuition reimbursement programs
• Employee & Family Assistance Programs
• An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion.

The Opportunity:

This Manager, Operational Risk Management is a national role will oversee the day‑to‑day management of Operational Risk Management within the Enterprise Risk Management function.

The successful candidate will report to the AVP, Risk Manager, and collaborate closely with the SVP, Head of Business Alignment & Chief Risk Officer, as well as other Canadian and global leaders across and beyond ERM.

Duties & Responsibilities:

• Uphold Liberty’s values and Guidelines for Inclusion to foster a market‑leading culture and promote positive employee engagement
• Represent Canada Operational Risk Management by collaborating with stakeholders across Canada, North America, and Liberty offices worldwide to ensure effective risk oversight of business processes
• Implement, monitor, and continuously enhance a comprehensive Operational Risk Management program and its associated controls and processes, including the identification and oversight of Key Risk Indicators (KRIs) and tolerance thresholds across risk areas such as underwriting operations, technology and cyber, data, third‑party providers, model risk, talent, compliance, tax, and operational resilience
• Coordinate with the business on periodic risk and control self‑attestations to validate controls, confirm risk ownership, and ensure timely remediation of identified gaps
• Collaborate with key stakeholders to identify, assess, and prioritize operational risks, enhancing awareness of risk scenarios that could threaten strategic objectives or lead to material operational losses
• Act as a trusted advisor on operational risk, offering insights and guidance to business stakeholders on risk identification, mitigation strategies, and risk‑and‑control assessments
• Monitor shifts in the operational risk profile and key risk drivers, analyze findings to uncover themes, trends, and emerging issues, and use these insights to shape mitigation strategies
• Ensure awareness of and compliance with applicable regulatory requirements /guidelines.
• Support assessment and aggregation of the GRS operational risk profile, coordinating closely with the wider GRS Operational Risk Management team
• Establish and maintain robust risk‑reporting systems that deliver timely, accurate operational risk insights and escalate issues as needed
• Participate in group‑wide harmonization of operational risk methodology and support consolidation of enterprise operational risk platforms
• Contribute to the GRS rollout and operationalization of the new group‑wide operational risk management system for Canada
• Assist the AVP, Risk Manager with preparation for Canada Risk Committee and GRS Operational Risk Management Committee meetings, and present to these committees as required
• Lead large-scale projects (e.g., third‑party risk management, operational resiliency) from concept through implementation with minimal supervision
• Prioritize workload effectively to meet competing demands and deadlines
• Challenge the status quo, pilot new approaches, and help develop industry‑leading ERM practices that support the business’s resilience and growth
• Support additional initiatives as needed to advance the ERM function and the broader Liberty Mutual Canada and GRS objectives

Skills & Qualifications:

• Competencies typically acquired through a Bachelor’s degree and at least 8-10 years of relevant work experience.
• Advanced education or professional qualification(s) are preferred (MBA, CPA, or similar), as is having a professional qualification in one or more areas of risk management.
• Experience in operational risk management including assessment methodologies and risk reporting.
• Strong knowledge of operational processes, controls, and regulations within the Finance industry, preferably gained through prior roles in insurance or banking.
• Ability to build strong partnerships with stakeholders at all levels and across functional areas, influencing and holding accountable as appropriate.
• Strong written and verbal communication skills in both formal and informal settings, as well as a proven ability to effectively present technical concepts to non-technical individuals.
• Ability to perform high level work both independently and collaboratively as a team member or leader.
• Analytical mindset with the ability to perform complex analysis and make data-driven decisions.
• Advanced Microsoft Office skills.

Liberty Mutual Canada is committed to pay transparency and fair, equitable hiring. For roles based in Ontario, we publish a Target Hiring Range in compliance with the Ontario Pay Transparency Act.

This posting is for an active, current vacancy.

Target Hiring Range: CAD $120,000 – 150,000

This range represents the expected annual base salary for this role, however, offers above the published maximum may be approved with appropriate business authorization. Final offers will be determined based on each candidate's qualifications, relevant experience, internal equity, and the needs of the role. The posted range does not include variable compensation (bonus), allowances, or benefits. We encourage all qualified candidates to apply.

We do not use AI‑based screening tools in our hiring process. Candidates who complete an interview and remain under consideration may request, and will receive, feedback within 45 days.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.