Job Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Rapid Transit Operations Department is seeking a Manager, Operational Readiness to manage the launch of multi-billion-dollar LRT, and subway projects. You will lead the development and management of readiness from the project planning phase through to entering service, with a focus on transition and change management-related activities required for successful launch of each RT project. This role will work with business leadership to serve as an expert resource to ensure Rapid Transit lines are safe, reliable, and meet the readiness and customer experience objectives of Metrolinx

What will I be doing?

• Deliver operational readiness with a focus on the delivery of readiness requirements and activities to ensure a smooth transition for each Rapid Transit line as it approaches entry into service

• Responsible for the overall planning, management, and implementation of readiness activities, including but not limited to mobilization, testing, and handover milestones across all key workstreams

• Lead and facilitate collaborative strategic initiatives and stakeholder engagements such as requirements gathering, development of plans, processes, and tools, etc. with a diverse, inclusive, and multi-disciplined team, including all business partners.

• Ensure an integrated and aggregated view of all related readiness activities across the overall transition management function providing escalations, recommendations, and decision support to leadership

• Develop and maintain strong relationships with business owners, project teams, operators, and executive stakeholders, serving as the primary point of coordination for readiness-related communications and decision-making.

• Provide direction and oversight to a diverse team of professionals in various disciplines such as Capital Projects Group, Commercial, Performance Management, Engineering & Asset Management, Operations & Maintenance, and Safety subject matter experts.

What Skills and Qualifications Do I Need?

• Completion of a degree in Business or Engineering, or a related discipline or a combination of education, training and experience deemed equivalent

• Demonstrated experience in the transportation and/or public transit sector, which includes managing/leading a group of frontline staff and/or managing projects, ideally within the public sector

• Project Management Professional (PMP), Lean Six Sigma, PROSCI Change Management Certification, and/or ACMP Certified Change Management Professional are assets.

• Demonstrated ability to build and maintain strategic relationships to work across divisions, and with internal and external stakeholders/clients.

• Project management and coordination skills to provide senior leadership and oversight to staff and project teams within budget and schedule restraints and monitor performance.

• Strong proficiency with MS Project, Visio, Word, Excel, PowerPoint, and other data management tools (SharePoint, etc.)

Working Conditions:

• Requires regular travelling (at least twice a week) throughout the GTHA and be available outside of regular office hours to maintain business relationships and address issues as they arise.

• The position will also be required to visit a transit operating environment, including train facilities and track alignment above and below grade. PPE IS REQUIRED whilst at the work site.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act and other applicable legislation so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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