Job Description

Classification Title:

MGR, Academic Support Srvcs

Classification Minimum Requirements:

Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.

Job Description:

The University of Florida’s Division of Enrollment Management is seeking a dynamic, service‑driven leader to join our team as the OneStop Manager. This role is central to our collaborative work across the University Registrar, Admissions, Student Financial Aid and Scholarships, and the University Bursar. As the leader of a high‑volume, fast‑paced service unit, you will guide a team of OneStop Advisors who deliver integrated, student‑centric enrollment support through virtual, self‑service, and in‑person channels. You will oversee daily operations, elevate training and service quality, and help streamline access to UF’s full suite of enrollment services.

Key responsibilities include, but are not limited to:

Management & Team Leadership

• Directly supervise OneStop advisors and manage day‑to‑day operations.
• Provide leadership, coaching, and direction to support high‑quality enrollment services.
• Monitor daily caseloads across phone systems, Gator360, and service queues to ensure service‑level expectations are met.
• Handle escalated cases and collaborate with core office leadership on matters requiring advanced expertise.

Hiring, Training, & Staff Development

• Coordinate hiring, onboarding, and performance evaluation of OneStop advisors and student assistants.
• Ensure timely communication and training on policy or procedural updates affecting enrollment services.
• Collaborate with the Assistant Director for OneStop Training to develop and refine training materials.

Frontline Student Support

• Provide direct enrollment services to students, families, and other constituents via in‑person, online, and phone interactions.
• Monitor customer satisfaction and provide feedback to leadership

Other Duties

• Generate and maintain statistical reports to support strategic planning and decision‑making.
• Assist with presentations and workshops for prospective and current students and families.
• Perform other duties as assigned

Expected Salary:

$57,000 annually

In addition, we offer the following exceptional benefits:

• Health, Dental, and Vision Insurance
• State Retirement Plans
• Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

For more information on benefits, please visit HR Benefits and Rewards (ufl.edu)

Required Qualifications:

Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.

Preferred:

• Previous supervisory experience
• Strong organizational skills with the ability to set priorities and meet deadlines
• Excellent verbal and written communication skills
• Strong analytical, independent judgment, and problem-solving abilities
• Proven customer service excellence and professionalism when handling sensitive situations
• Experience with financial aid, registrar, admissions, billing, or student support services
• Proficiency in automated systems (Microsoft Office, email, administrative software); working knowledge of PeopleSoft, Gator360, and student records systems preferred

Special Instructions to Applicants:

Applicants must upload the following documents to be considered for the position:

1. Cover Letter
2. Resume
3. List of References

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:
No