Job Description

Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association.

Do you enjoy serving others and working in a fast-paced environment? Supreme Sports Club is looking for friendly, customer service-oriented and highly motivated individuals to join our team!

The Manager on Duty will coordinate customer service and operations. This position will be responsible for creating a warm, welcoming and safe environment at all times for our members and guests. Management experience preferred; customer service experience required.

This position is under the direct supervision of the Operations Manager, the MOD helps to oversee the day-to-day operations of the health club to ensure that club members, guests and member prospects receive a quality, personalized club experience. This position requires the ability to work a variety of hours including evenings and weekends.

Some of the Essential Duties & Responsibilities:

• Communicate orally and in writing to the general public; Lead, direct and coach team members through daily operations; Proficient in handling all aspects of current Member Management system including (but not limited to) Point of Sale, registration, refunds and drawer reconciliation; Orchestrate emergency procedures and crisis management; Comply with and enforce CA rules, policies, procedures and standards to members and staff as they pertain to operations, safety and service;

• Have current CPR/BBP/AED certification; Complete Manager on Duty training; Attend required staff meetings; Attend provided customer service training.

The pay rate for this position is $17.50/per hour. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks, and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave.

Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non-discrimination, CA’s mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That’swhy we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team.