Job Description

The Manager on Duty is responsible for overseeing the day-to-day operations of the Sports Pavilion during assigned shifts. This role ensures that the Pavilion opens smoothly in the morning, delivers excellent member service, and maintains a safe, welcoming environment for all members and guests. The Manager on Duty also supports membership services, assists with class sign-ups, and addresses any operational issues that may arise.

Key Responsibilities:

• Open the Sports Pavilion each morning, ensuring all areas are ready for member use (fitness center, courts, studios, locker rooms, etc.).

• Conduct a daily facility walkthrough to check for cleanliness, safety, and readiness.

• Greet and assist members and guests in a friendly, professional manner.

• Handle membership inquiries and new sign-ups.

• Assist members with signing up for group exercise class.

• Monitor daily operations to ensure smooth facility function and adherence to policies.

• Respond to and resolve member concerns or escalate issues as needed.

• Supervise staff on shift, providing support and guidance as necessary.

• Ensure compliance with health, safety, and emergency procedures.

• Communicate shift updates, incidents, and member feedback to the management team.

Qualifications:

• Prior experience in customer service, hospitality, or facility management preferred.

• Strong leadership and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Ability to multitask and remain calm under pressure.

• Basic computer skills (scheduling software, membership databases, MS Office).

• CPR/AED and First Aid certification preferred (or willingness to obtain).

Work Schedule:

• Morning shifts required Monday through Friday (holidays, as needed).

Key Competencies:

• Customer service focused

• Dependable and punctual

• Attention to detail

• Team-oriented leadership

• Conflict resolution skills