Job Location Jersey City - Jersey City, NJ 07305 Salary Range $50,000.00 - $52,000.00 Salary/year
RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM venues offer multi-level high speed go-kart racing, immersive gaming arenas and immersive attractions, and premium food & beverage programs. Every RPM Raceway venue welcomes friends, family and colleagues to engage in friendly competition and create memories filled with celebration and connection.
The RPM Experiencehttps://www.youtube.com/watch-v=qXM_B9UUd4E
The Manager on Duty (MOD) is the on-site leader responsible for safe, smooth, and guest-focused operations during their shift. This role oversees front-of-house and track operations, ensures guest satisfaction, leads and coaches team members, and responds to incidents in real time. The MOD is the face of RPM Raceway’s service standards—driving speed, safety, and fun for guests across karting, arcade, food & beverage, parties, and events.
Key Responsibilities
Guest Experience & Service
Lead by example to deliver a premium, high-energy guest experience across all attractions (karting, arcade, VR, F&B).
Resolve guest concerns promptly and professionally; offer service recovery solutions (comps, re-rides, credits) within guidelines.
Maintain venue ambiance and cleanliness; ensure queue efficiency, clear signage, and accurate wait-time communication.
Operations & Safety
Oversee daily floor and track operations, ensuring adherence to RPM Raceway SOPs, safety protocols, and kart maintenance standards.
Conduct pre-shift safety checks for track, barriers, karts, helmets, PPE, and pit areas; escalate any hazards immediately.
Manage race scheduling and throughput to optimize capacity and guest flow.
Monitor compliance with age/height/weight restrictions and waiver processes.
Lead or support incident response, including minor first aid, accident documentation, and reporting.
Team Leadership & Training
Supervise and coach floor associates, race marshals, cashiers, party hosts, and F&B staff during the shift.
Run pre-shift huddles: assign positions, review goals, update on promos/events, and reinforce safety topics.
Train new team members on guest service, track operations, POS procedures, and emergency protocols.
Provide real-time performance feedback; recognize wins and address issues constructively.
Sales & Revenue
Drive upsells (multi-race bundles, memberships, photo/video packages, arcade cards, F&B).
Support party and group bookings; ensure event setups are timely and accurate.
Monitor POS accuracy, voucher/redemption use, and cash handling compliance.
Administration & Reporting
Complete shift paperwork: incident reports, race logs, staffing notes, and inventory counts (helmets, suits, radios).
Manage breaks/coverage to maintain service levels and labor budgets.
Track and communicate KPI performance (wait times, race throughput, guest satisfaction, safety metrics).
Facility Stewardship
Ensure FOH/BOH cleanliness and readiness (staging lanes, pit, lockers, restrooms, party rooms).
Report maintenance needs (karts, barriers, timing systems, radios, lighting) and follow up on work orders.
Qualifications
Required
1–2 years of leadership experience in entertainment, hospitality, retail, or fast-paced operations.
Strong customer service and conflict resolution skills.
Comfortable enforcing safety rules and addressing non-compliance.
Proficient with POS systems and basic cash handling.
Ability to stand/walk for long periods and work in a loud, fast-paced environment.
Preferred
Experience in indoor karting, family entertainment centers (FEC), or amusement venues.
First Aid/CPR certification.
Familiarity with race timing systems and scheduling software.
Event or party operations experience.
Competencies
Leadership & Ownership: Takes charge of the floor; makes sound decisions quickly.
Safety Mindset: Proactively identifies risks and enforces protocols.
Communication: Clear, upbeat, and assertive with guests and staff.
Problem Solving: Calm under pressure, solutions-oriented.
Team Coaching: Develops others through feedback and example.
Operational Discipline: Follows SOPs, documents accurately, and respects policies.
Schedule & Availability
Flexible availability including evenings, weekends, and holidays.
Typical shifts align with peak times; extended hours during special events or holidays.
RPM Raceway is the ultimate racing destination for adventure enthusiasts and thrill seekers. RPM venues provide world-class, multi-level racing tracks perfect for fueling competitive socializing and creating unforgettable memories for all.
Founded in 2010, RPM Raceway offers an Italian-engineered, go-kart racing experience that is a thrill-seeker’s haven set within a gamified hospitality environment. Guests are in for an adrenaline-rush on the meticulously designed, LED-lit racing tracks featuring lighting-fast straightaways, 90-degree hairpin turns, sudden dips, drops, underpasses and spiraling ramps. Racers can rev up their engines and compete against as many as twenty other drivers to claim the title of recording the fastest lap. Post-race, racers receive gamified scoring and skill progression analytics, providing drivers with real-time feedback to further enhance their racing skills.
Off the track, RPM Raceway continues to deliver out-of-this-world experiences by offering virtual and augmented reality escapades that ignite a sense of adventure in its arcade of cult classics and modern AAA games. Additionally, each RPM Raceway location has its own distinctive attractions, including a bowling alley, state-of-the-art racing simulators, billiards, darts, and shuffleboard, all creating an environment filled with limitless fun and fearless exploration. Guests can refuel at the on-site RPM Sports Bar and Grill, offering a variety of fresh food with a modern twist on burgers including wraps as well as an assortment of beverage options such as local draft beers, custom cocktail creations and hand-spun milkshakes.
