Job Description

Manager - OFR, Service Training and Compliance

Job Purpose

The Training and Compliance CoE Manager is responsible for designing, implementing, and continuously improving training, knowledge management, and compliance programs across Ocean Freight (OFR) operations. The role ensures operational teams possess the required process, system, and compliance knowledge to execute end-to-end shipment handling effectively, while driving process standardization, operational excellence, and adherence to DHL Global Forwarding standards.

Key Responsibilities:

• Training Design & Delivery
• GPAM Updates
• Evaluation & Reporting

Required Skills/Abilities:

• Graduate (any) / Post Graduates
• Knowledge of OFR operations, back- office processes
• Ability to drive continuous improvements in OFR processes
• Strong communication and stakeholder management capabilities
• Strong program and change management capabilities
• Good communication skills (written & verbal)
• Excellent interpersonal skills

Preferred Qualifications:

• Certification in training or instructional design.
• Experience with DHL systems (CW1, GSConnect, MTW modules).