Holiday Inn Club Vacations

Manager of Sales and Marketing Services

Holiday Inn Club Vacations  •  Williamsburg, VA (Onsite)  •  2 months ago
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Job Description

This position will be responsible overseeing a team of Contract Processors, Latitudes Consultants and Sales Support Associates (Gifting, Child Care, Tour Reception and Sales Administration). The Manager acts as a liaison between the ancillary sales support teams and assists in resolving guest and owner related challenges. These actions include but are not limited to receiving incoming telephone calls and emails, assisting with walk-in guests, assisting Sales Consultants/Sales Managers and providing daily anti-rescission efforts.

ESSENTIAL FUNCTIONS AND TASKS:

  • Evaluate Quality Assurance performances weekly in an effort to identify opportunities to reduce sale rescissions.
  • Work closely with sales management and sales support team members to resolve customer service issues.
  • Oversees implementation of training materials and training techniques, responsible for training of new QAOs and improvement of existing personnel.
  • Assists the Sales Training department in evaluating and coaching the Sales Consultants for continuous improvement.
  • Assist with overflow in Sales Support, Sales Contract and Quality Assurance.

QUALIFICATIONS:

  • Participates in proactive team efforts to achieve departmental and company goals
  • Excellent customer service skills
  • Strong oral and written communication skills
Holiday Inn Club Vacations

About Holiday Inn Club Vacations

Go Further at 28+ Resorts. 🌴🗻🏖️❄️

Since 1982, our team members have delivered awesome experiences and created extra-special moments for our guests. Embrace an exciting career with our growing company, and you’ll be adding to those moments as you share a rewarding journey with other exceptional team members.

It all began when Kemmons Wilson created the Holiday Inn® brand in 1952 and continued 30 years later with his founding of Orange Lake Resort, which became our flagship property.

Then in 2008, our company entered a new chapter of growth and success through a strategic alliance between IHG® (InterContinental Hotels Group) and Orange Lake Resorts that resulted in the creation of the Holiday Inn Club Vacations brand.

Today, our company is focused on fulfilling the promise of that brand through the development and promotion of our ever-evolving, owner-friendly Holiday Inn Club® product. From frontline to sales, corporate and other positions, every one of our team members has a key role in supporting our efforts and creating the memorable experiences that are at the heart of all we do.

But our story is still just beginning. With a growing network of resorts and offerings, we are poised for an even more exciting future, one in which you could play an important part.

Discover how it feels to have a career that’s more than a job, where you’ll lead with courage, show you care and shape our destiny as we continue sharing this incredible journey together.

This is our family. This is our 40th.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Orlando, Florida
Year Founded
1982
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