Holiday Inn Club Vacations

Manager of Sales and Marketing Operations

Holiday Inn Club Vacations  •  Las Vegas, NV (Onsite)  •  10 days ago
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Job Description

As the Sales Operations Manager, you will oversee a high-impact team including Contract Processors, Latitudes Consultants, and Sales Support Associates across Gifting, Tour Reception, and Sales Administration. You are the bridge between sales and support, ensuring seamless operations while protecting revenue through strategic anti-rescission efforts.

You will step in, solve problems, coach teams, and elevate performance across the board.

Responsibilities

  • Lead and develop a multi-functional sales support team
  • Act as the go-to liaison between Sales and Support teams
  • Resolve guest and owner concerns with urgency and professionalism
  • Drive daily anti-rescission strategies to protect revenue
  • Support Sales Consultants and Sales Managers in real time
  • Handle escalations, walk-ins, calls, and emails with confidence

How You’ll Make an Impact

  • Analyze Quality Assurance performance weekly to reduce rescissions
  • Partner with Sales Leadership to resolve service and process gaps
  • Train, coach, and elevate both new and tenured team members
  • Reinforce best practices that improve customer experience and close quality
  • Step in where needed, Sales Support, Contracts, QA, you lead from the front

What We’re Looking For

  • Previous Vacation Ownership experience preferred
  • Current Nevada State Timeshare License or ability to obtain within 1.5 weeks of start date
  • Certified Notary Public or ability to obtain
  • Strong leadership presence with a hands-on mentality
  • Ability to coach, develop, and hold teams accountable
  • Exceptional communication skills, both written and verbal
  • Customer-first mindset with problem-solving instincts
  • Team player who drives results, not just activity

Why This Role Stands Out

  • High-visibility leadership role with real influence on revenue
  • Fast-paced, high-energy environment
  • Opportunity to build, shape, and elevate team performance

BENEFITS

  • Lucrative Compensation Plans
  • Rewards & Recognition Programs
  • Annual Bonus Opportunities for Select Roles
  • Comprehensive Medical, Dental, and Vision
  • 401K Match
  • Team Member Travel Perks and Discounts
  • Tuition Assistance
  • Referral Compensation Program

#INDSA2 #ZRSA2

Holiday Inn Club Vacations

About Holiday Inn Club Vacations

Go Further at 28+ Resorts. 🌴🗻🏖️❄️

Since 1982, our team members have delivered awesome experiences and created extra-special moments for our guests. Embrace an exciting career with our growing company, and you’ll be adding to those moments as you share a rewarding journey with other exceptional team members.

It all began when Kemmons Wilson created the Holiday Inn® brand in 1952 and continued 30 years later with his founding of Orange Lake Resort, which became our flagship property.

Then in 2008, our company entered a new chapter of growth and success through a strategic alliance between IHG® (InterContinental Hotels Group) and Orange Lake Resorts that resulted in the creation of the Holiday Inn Club Vacations brand.

Today, our company is focused on fulfilling the promise of that brand through the development and promotion of our ever-evolving, owner-friendly Holiday Inn Club® product. From frontline to sales, corporate and other positions, every one of our team members has a key role in supporting our efforts and creating the memorable experiences that are at the heart of all we do.

But our story is still just beginning. With a growing network of resorts and offerings, we are poised for an even more exciting future, one in which you could play an important part.

Discover how it feels to have a career that’s more than a job, where you’ll lead with courage, show you care and shape our destiny as we continue sharing this incredible journey together.

This is our family. This is our 40th.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Orlando, Florida
Year Founded
1982
Website
holidayinnclub.com
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