Job Description

Manager of Revenue Cycle Management Training & Education -Patient Financial Services- Corporate 42nd St-Full-Time -Days

The Manager of Revenue Cycle Management (RCM) Training & Education for the Mount Sinai Health System (MSHS) and the Icahn School of Medicine at Mount Sinai (ISMMS) (which includes the MSHS and the Faculty Practice Plan) is responsible for the strategic development, implementation, and oversight of comprehensive training programs for all revenue cycle staff across the academic health system. This role ensures that all team members involved in patient registration, billing, claims processing, denial management, and collections are equipped with the necessary knowledge and skills to maximize revenue, ensure regulatory compliance, and enhance the patient financial experience.

The Manager will collaborate closely with RCM leadership, clinical operations, IT, and compliance departments to align training initiatives with the organization's goals and evolving healthcare regulations. The Manager partners closely with executive leadership, operational teams, and finance to ensure that revenue cycle operations meet the highest standards of performance, compliance, and patient-centered service.

The Manager of RCM Training & Education plays a critical leadership role in advancing Mount Sinai Health System’s mission of delivering exceptional patient care by ensuring the efficiency, financial strength, and operational excellence of our enterprise Revenue Cycle Management (RCM) function.

The Manager will partner cross-functionally with internal RCM leaders, IT, and external partners to support enterprise revenue cycle transformation initiatives.

The Manager will report to the Director of RCM Training & Education.

Operational Excellence

1. Curriculum Development and Implementation: Design, develop, and implement a structured, competency-based RCM training curriculum covering all aspects of the revenue cycle, from patient access to collections. This includes Technology-Enabled learning and Gamification.
2. Needs Assessment and Gap Analysis: Conduct regular skills assessments to identify knowledge gaps and training priorities across different departments and roles within the RCM function.
3. Regulatory Compliance: Proactively stay informed of and integrate all relevant federal, state, and payer-specific billing and compliance regulations (e.g., HIPAA, Medicare, Medicaid) into all training programs.
4. Training Delivery Methods: Develop a variety of learning pathways, including online modules, hands-on workshops, and mentorship programs, to accommodate diverse learning styles and schedules.
5. Performance Monitoring and Evaluation: Establish clear performance metrics and assessment intervals to track the effectiveness of training programs and measure improvements in key RCM performance indicators (KPIs) such as denial rates, clean claim rates, and days in accounts receivable.
6. Collaboration and Stakeholder Engagement: Build strong, collaborative relationships with RCM leaders, IT, finance, and clinical department heads to ensure alignment of training programs with operational needs and system-wide priorities.
7. Team Leadership: Hire, train, mentor, and provide guidance to a team of RCM education specialists and trainers, fostering a culture of continuous learning and professional development.
8. System Optimization: Work with RCM systems (e.g., Epic, Cerner) and IT teams to ensure training is aligned with system functionalities and to identify opportunities for workflow and performance improvements.
9. Documentation and Reporting: Manage all course materials and records, and prepare regular reports and presentations for senior leadership on training activities, outcomes, and progress toward goals.

Leadership & Collaboration

1. Build, develop, and mentor a high-performing RCM operations team, fostering a culture of accountability, innovation, and continuous improvement.
2. Collaborate cross-functionally with clinical, operational, IT, and finance teams to align RCM initiatives with organizational goals.
3. Champion Mount Sinai’s values of integrity, excellence, teamwork, and patient-centered care in all activities.

Essential Functions of Position

1. Maintain strong understanding of revenue cycle metrics and build processes to enhance analytical capabilities, process improvement identification, and technology enhancements.
2. Maintain strong understanding of various system functionalities and lead team in identifying and implementing improvements for performance, workflow, and cost-to-collect reduction.
3. Build effective, collaborative relationships with key stakeholders across departments.
4. Resourceful in creating or fine-tuning the processes necessary to complete the work along with the ability to organize people and activities.
5. Challenge existing norms or courses of action to facilitate fully informed decision-making. Help institute balanced decision-making by identifying risks and opportunities.
6. Establish and maintain strong working relationships with revenue cycle leaders, key stakeholders, and foster a strong working relationship with key strategic partners.
7. Provide leadership and support governance processes to result in effective, efficient, standardized, and compliant practices.
8. Create feedback loops and enhancement pipelines informed by stakeholders and data.
9. Maintain strong understanding of revenue performance metrics and payer mix.
10. Ensure compliance with all HIPAA privacy and security standards.
11. Conform to the established policies/ procedures/ processes/ Standards of Behavior.
12. Performs other duties as required by the System Vice President of RCM.

WORKING CONDITIONS

• Corporate office environment in an academic health system.

Education

• Bachelor’s degree in healthcare administration, Business Administration, Finance, or related field required.
• Master’s degree in business or healthcare administration preferred.

Experience

• Minimum 5 years of progressive leadership experience in revenue cycle operations within a hospital or large health system.
• Minimum of 5 years of management or supervisory experience, preferably in an education or training capacity within a large healthcare system.
• Proven ability to prepare and deliver high-impact executive presentations and reports.

Knowledge, Skills, and Abilities

1. Demonstrated success in a large not-for-profit/academic health system facility or multi-entity revenue cycle environment.
2. Deep familiarity with Full End-to-End RCM, EHR/EMR systems (e.g., Epic), and business intelligence tools (e.g., Tableau, Microsoft Excel). Ideally across HB and PB spectrums.
3. Excellent interpersonal skills and experience working with senior management and other leaders, along with the ability to communicate concepts to others without an IT background.
4. Strong leadership skills to motivate cross-departmental teams’ performance towards excellence using team concepts and consensus-building management styles.
5. Demonstrated ability to engage in positive, powerful persuasion with individuals or groups with diverse opinions and/ or agendas, leading to outcomes that meet identified goals.
6. Ability to analyze and resolve complex problems necessary to develop and administer multifaceted revenue processes, regardless of whether issues originate in an area under direct or indirect control.
7. Ability to enlist cooperation and build teams committed to carrying out initiatives in environments that may be resistant to change and not under the incumbent’s direct authority.
8. The ability to maintain a high level of positive energy/ creativity during periods of elevated work demands.
9. Ability to prioritize multiple objectives in a rapidly changing environment and deliver quality outcomes.
10. Ability to develop and maintain effective relationships at all levels throughout the organization.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $95,450.00 - $143,175.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 518 - PFS 633 Third Avenue - MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.