Job Description

Manager of Quality Assurance

Operation Food Search (OFS) is seeking an experienced and collaborative Manager of Quality Assurance to lead and strengthen our food safety, quality assurance, inventory integrity, and continuous improvement efforts. This is an exciting opportunity to help shape a growing function that directly supports our mission.

Our Mission is to heal hunger with innovative and collaborative solutions that provide food today and help create a hunger-free tomorrow.

Our Vision is a region where everyone has equitable access to the food they need to lead healthy

About the Role:

Reporting to the Chief Operating Officer, this leadership role at Operation Food Search (OFS) is responsible for food safety controls, policies, procedures, and continuous improvement initiatives that ensure the neighbors we serve receive the highest quality food OFS can provide. This is accomplished through rigorous food safety standards, inspections, inventory controls, process evaluation, and ongoing operational improvements that strengthen quality, consistency, efficiency, and compliance.

Salary: $75,000- $87,000

What You'll Do

• Lead food safety and quality assurance programs.
• Ensure compliance with regulatory requirements, food safety standards, and organizational policies.
• Drive continuous improvement initiatives that improve processes, reduce risk, and enhance operational effectiveness.
• Partner with operations leaders to identify root causes of quality issues and implement corrective actions.
• Develop and monitor quality metrics, trends, and reporting.
• Support inventory integrity and process controls.
• Train, coach, and develop team members on quality and food safety expectations.
• Foster a culture of collaboration, accountability, and continuous learning.

Ideal Candidate: You are a collaborative, hands-on leader who thrives in a mission-driven environment. You bring strong knowledge of food safety and quality systems while also seeing opportunities to improve processes, solve problems, and build sustainable solutions. You have the ability to:

• Influence and collaborate across departments.
• Analyze issues and identify practical solutions.
• Lead change and continuous improvement efforts.
• Balance strategic thinking with operational execution.
• Build trust and accountability within teams.

Key Responsibilities:

• Safety and Compliance
• Inventory Control Team Supervision
• Food Inspection and Sorting
• Warehouse Management System WMS (Primarius P2)
• Training
• Auditing
• Traceability and Recalls
• Continuous Improvement and Process Excellence

Why Join OFS? For 45 years, Operation Food Search has worked to build a hunger-free tomorrow. As Manager of Quality Assurance, you'll help ensure the quality and safety of food that reaches thousands of individuals and families throughout the region. You'll join a dedicated team that values collaboration, innovation, respect, accountability, and mission impact.

Ready to make a difference? Join us in building a hunger-free tomorrow. Learn more about Operation Food Search at www.operationfoodsearch.org.

Requirements

Experience:

• Leadership: 5+ years supervising high functioning teams with integrity and compassion.
• Experience: 3 to 5 years of experience in food safety, quality control, or warehouse food operations.
• Required Certifications: Current HACCP certification and ServSafe Manager certification (or state equivalent).

Qualifications

• Demonstrated ability to Communicate effectively across all levels of the organization, develop strong working relationships, and support a culture of continuous improvement in support of Operation Food Search's mission.
• Experience leading quality assurance, food safety, compliance, or operational improvement programs.
• Knowledge of food safety regulations, quality systems, and warehouse/distribution operations.
• Strong problem-solving, analytical, and communication skills.
• Experience leading teams and driving organizational improvements.
• Bachelor's degree is preferred in Food Science, Public Health, Nutrition or related field or equivalent combination of education and experience.
• Strong knowledge of foodborne illnesses, excellent organizational skills, and the ability to lead training for diverse groups of volunteers and staff.

We offer competitive benefits and opportunities for professional development as we work together to serve our neighbors with integrity and excellence.

Benefits – FT Positions

• Medical, dental and vision coverage
• HRA and FSA
• 401(k) retirement plan
• Vacation and sick time, paid holidays
• Short and long-term disability insurance
• Company paid term life and AD&D insurance
• Voluntary employee paid term life and AD&D insurance
• Employee assistance program
• Wellness support
• Potential for student loan forgiveness, if qualified