Job Description

Manager of Project Services - Amico Patient Care

Richmond Hill, ON

Are you looking for a challenging job opportunity, in a very stable industry, working with a great team of people? Amico Corporation is a rapidly growing manufacturer of Medical Equipment with 8 manufacturing facilities employing over 850 people across North America.

Join our growing team! Amico Patient Care is currently seeking to fill a Manager of Project Services position within the client services department.

The Manager of Project Services will support the Director of Customer Relations by managing a team of six project managers.

Key Roles & Responsibilities:

A solid understanding of the duties and responsibilities of the PM team as laid out in the job description.
Oversee daily activity of PM Team. Ensure the team is performing as expected and address any deficiencies as required.
Monitor daily/weekly/monthly reports and provide appropriate updates/follow-up/feedback to the team
The ability to step in and handle various responsibilities of the team when required
Ensure the team is following company policies
Schedule/approve time-off for the PM team
Monitor and evaluate current processes and productivity of PM Team
Have a strong knowledge/understanding of current products and processes. Provide guidance and support to team members to work through challenging situations and resolve escalated issues from the CS team
Recruitment, Training & Development of the PM Team
Conduct annual performance reviews for the PM team
Communicate with the Director of Customer Relations on an on-going basis including scheduled weekly check-in meetings to review updates with the team/issues/processes/etc.

Job Requirements:

Excellent written and verbal communication, interpersonal skills and the ability to effectively interact with a variety of individuals and functions throughout the company
Computer Proficiency with MS Office Applications
Ability to read simple CAD drawings
Must be logical with a strong attention to detail
Must have strong organization and time management skills
Must have a strong ability to manage relationships with customers, distributors and co-workers to ensure customer satisfaction
Must have the ability to handle difficult/crucial conversations with employees and peers
Strong analytical skills, and proficient in the use of statistical tools in problem solving
Self-motivated and excited by the prospect of working in a dynamic, entrepreneurial environment
Must have leadership skills with the drive to teach, develop and mentor other members of the team

Experience/Education:

Minimum 5+ years of management experience leading a team of 5 or more employees
A strong understanding of sales principles and customer service practices
Previous experience in providing support to a sales team
Secondary education (specifically in business/administration) is an asset
Experience with SAP is an asset

For more information, please visit us at www.amico.com

Salary: $80,000 -$90,000 + Benefits

*Salary will be determined based on candidate's experience, skills and qualifications.

*Only selected candidates will be contacted.

*This is a current, real vacancy that needs to be filled as soon as possible.

About Amico Group of Companies

Amico Corporation, founded in 1974, and the other corporations within the Amico Group, design, manufacture and market a broad range of products for virtually every department in the health care facility. Our mission is to design and deliver state-of-the-art products that facilitate the caregiver's role in providing the best outcomes for patients.

These products are manufactured by the Amico Group of Companies in four facilities in the U.S. and Canada, which occupy over 250,000 square feet.

A very broad range of Products are manufactured by the Amico Group of Companies starting with Air & Vacuum Systems, which deliver gas through our Pipeline Products to the patient. In the Patient Room, the Amico Group of Companies manufacture the Headwall, Clinical products, the Bed, the Furniture, the Lights and the Equipment Mounting Products.

Industry

Manufacturing & Production

Company Size

501-1,000 employees

Headquarters

Richmond Hill, CA

Year Founded

1974

Website

amico.com

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