Job Description

Manager of Outpatient Services, RN

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The Outpatient Services Manager provides leadership to licensed and non-licensed staff, as demonstrated by prescribing, delegating, and coordinating care for optimal patient outcomes. Makes administrative decisions, provides direction, clear communication, and authorizes and acts in the absence of hospital administration. Develops, evaluates, and implements policies, procedures, and services to assure delivery of quality patient care in a complex, acuity adaptable environment. Will also serve as a hospital-wide resource when applicable (i.e., coordinates daily hospital staffing plan, assists with nursing policies and procedures, and represents nursing services while participating in initiatives, meeting, committees). Maintains appropriate staff by recruiting and selecting appropriate candidates, while ensuring proper orientation and training. Ensures that all Outpatient Clinic staff are current in competencies, assessments, licensure, certification, and other annual training. May provide direct patient care when needed and is responsible for assessing, planning care, and evaluating patients as appropriate.

The successful candidate:

• Determines the strategic direction of Outpatient Oncology Clinic Services and establishes strategic priorities in line with executive and physician leadership goals.
• Supervises individual team members (direct reports) and provides ongoing, midyear and end of year review feedback. The feedback is used for ongoing performance improvement, development, and growth of those stakeholders.
• Acts as a resource by identifying, providing direction, and/or solving administrative/operational problems.
• Coordinates initiatives, processes, and policies, in partnership with clinical and non-clinical staff at all levels, as well as administration, that impact safety, patient outcomes, patient satisfaction and improve services.
• Collaborates with other departments across the organization that intersect with and support the successful implementation of strategic and business plans for all Inpatient services.
• Investigates safety events, communicates solutions/resolution of problems as appropriate.
• Accepts full accountability for employee engagement, patient satisfaction, financial results, and quality outcomes of Inpatient Services. Builds on existing benchmarks to assess operational gains and to demonstrate the impact of services.
• Develops a coaching and mentoring relationship with others that is purposefully aimed at developing their independence; encourages others to consider creative or innovative approaches to changing goals, processes, or environments; assigns specific projects to challenge others and stretch their abilities and self-confidence.
• Responsible for the hiring, supervising and development of all levels of staff for Outpatient Oncology Clinic Services including assurance of staff competence and compliance with licensures and required certifications.
• Oversees appropriate scheduling of all Outpatient Oncology Clinic to ensure that high quality, safe care is provided and according to agree upon standards.
• Partners with the Outpatient Clinic Supervisor (s) and others in the development, implementation and evaluation of team goals and key performance indicators (KPI’s).
• Maintains skills, competencies and licensures required to provide hands-on patient care
• Identifies and responds to service recovery needs as identified by patients and/or other persons in a position to understand service requirements.
• Monitors and enforces adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations.
• Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace code of Conduct and Compliance Plan.
• Practices a high level of integrity and honesty in maintaining confidentiality.

Qualifications

Your qualifications should include:

• 5 years leadership in Ambulatory Care Setting
• Bachelor of Science in Nursing (BSN)
• Basic Life Support (BLS) Certification
• Registered Nurse (RN), Arizona

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

This position is eligible for an annual incentive bonus.