Job Description

Manager of Order Management - HVAC Products | Carrier Enterprise

Introduction:

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Manager . Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

www.carrierenterprise.com

Objective The Order Management Manager will oversee a large team of Order Management Representative providing both pre- and post-order support to key dealers and the local Commercial sales team. This individual should have a comprehensive understanding of commercial products, including replacement configurations, substitutions, and sell-up strategies. Prior leadership experience is essential for the successful management of this critical group

Duties and Responsibilities

• Act as a "working manager" which provides technical support to the Commercial sales

organization, including monitoring shipping, delivery, and return statuses as needed.

• Collaborate with team members to ensure high-quality customer service for both internal and

external customers. Implement proactive measures to prevent potential issues and streamline

internal processes for efficient handoffs between functions.

• Supervise team members' performance and process management to ensure efficient handling of

customer requests for orders and product information, and accurate entry of orders in the CSD

ordering system.

• Manage customer orders from initiation to delivery.
• Provide post-sale follow-up and support as required.
• Collaborate with customers, sales, and internal/external suppliers to resolve issues.
• Work with the sales staff to prepare and submit job quotes
• Oversees teams on the take off and submit job quotes.
• Assist with warranty department to overcome customer issues.
• Manages the career life cycle of team members, including performance management, career

discussions, and goal setting. Engage in proactive conversations to ensure team performance is on track

Required Qualifications

• Self-starter, highly accountable, works well under pressure.
• Ability to work well with all levels of the organization.
• Capability to build trust quickly with a team.
• Strong leadership skills with the ability to adapt to respective audiences.
• Proven customer service skills
• Knowledge of HVAC products, markets and equipment
• Exceptional communications skills complete with ability to follow through.
• Strong analytical and problem-solving skills
• High sense of urgency
• Proficient in Microsoft Office applications
• Professional phone etiquette

Preferred Qualifications

• Prior management/supervisory experience strongly preferred.
• Minimum of 2 plus years within HVAC or similar industry preferred

Requirements

Minimum High School or GED Preferred 2 Year / Associate Degree

4 Years Experience required in a Sales support role

Benefits:

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and Long-term)

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional Development

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Invitation to Apply

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

Qualifications

Requirements

Minimum High School or GED Preferred 2 Year / Associate Degree

4 Years Experience required in a Sales support role