Job Description

Medical Associates Clinic is hiring a Manager of Operations Efficiency.

Where You Will Be Working:

Medical Associates Clinic is a physician owned multi-specialty group practice. Our 200+ providers and 900 health care professionals lead the way in providing quality healthcare in Northeast Iowa, Southwest Wisconsin and Northwest Illinois.

What You Will Be Doing:

The Manager of Operations Efficiency is a dynamic leadership role created to address operational challenges and performance gaps in clinical and administrative departments across the organization. This role is assigned on a temporary to potentially full-time basis to departments in need of stabilization, performance improvement, leadership transition, or special project implementation. This role leads short- to mid-term operational efforts, assesses and addresses underlying issues, implements sustainable solutions, and mentors existing team members to ensure long-term success.

This position requires a unique blend of strong leadership skills, business acumen, process improvement expertise, and high emotional intelligence. The ideal candidate will be comfortable navigating ambiguity, quickly establishing credibility, and drive results by fostering collaboration, promoting accountability, and leading through influence.

This role will oversee the strategic deployment and optimization of the float pool to support departmental stability, address staffing challenges, and improve operational efficiency across the organization.

Schedule:

Core business hours for this position are Mon-Fri, between the hours of 8:00-5:00 with flexibility to attend meetings outside core business hours on occasion.

Skills You Bring:

• Strategic Thinking – Ability to assess situations holistically and align interventions with organizational goals.
• Adaptability – Comfortable with ambiguity and rapid change; able to pivot quickly across diverse environments.
• Emotional Intelligence – Self-aware, empathetic, and skilled in managing interpersonal dynamics.
• Problem Solving – Analytical thinker able to identify root causes and implement practical, scalable solutions.
• Collaboration – Builds trust and credibility across teams; encourages shared ownership of results.
• Execution Focus – Delivers high-quality outcomes under tight timelines and evolving conditions.

Essential Functions & Responsibilities:

Float Manager

• Direct and manage the daily operations where needed throughout the clinic, ensuring strategic direction from the COO to support staffing levels across departments.
• Coordinate with department managers to anticipate and respond to staffing shortages and census changes.
• Understand staffing calculations for each department and support the optimization of workforce utilization.
• Support recruitment efforts, onboarding, and management of float pool staff.
• Conduct regular performance evaluations and address employee relations issues promptly.
• Foster a culture of flexibility, accountability, and excellence among float pool staff.
• Ensure all float pool staff meet organization policies, licensing requirements, and regulatory standards.
• Manage department(s) budget, overtime, and allocation.
• Serve as the primary point of contact between staff and department managers.

Interim Department Manager

• Serve as an interim department leader or project lead, temporarily or potentially full-time dependent on department size and scope, in high-need areas ensuring continuity of operations while identifying opportunities for improvement.
• Maintain flexibility to move between departments and facilities as organizational priorities evolve.
• Ensure compliance with organization policies, procedures, and regulatory standards.
• Expected to deliver on all responsibilities of department manager job description.

Operations Improvement

• Conduct rapid assessments of workflows, staffing, service delivery, financial performance, and team dynamics to diagnose key issues and barriers.
• Develop and implement action plans that address performance gaps, streamline processes, and improve outcomes.
• Lead or support change management efforts, ensuring effective communication and team engagement throughout transitions.
• Collaborate with department leadership and executive sponsors to align operational improvements with strategic objectives.
• Coach and mentor emerging leaders and supervisors to strengthen department leadership capacity and ensure long-term stability post-assignment.
• Complete all other projects and duties as assigned.

Expectations:

1. Continuous Learning and Development: Remain current with job skills/knowledge, seek personal improvement, willingly cross-train, and share knowledge with others.
2. Customer Focus: Anticipate needs, respond timely, ensure satisfaction.
3. Problem Solving and Decision Making: Proactively prevent and solve problems, analyze solutions, use sound judgment.
4. Teamwork and Collaboration: Work well with others, communicate effectively, support team success through personal productivity.
5. Responsibility and Reliability: Accept feedback, take responsibility, manage time effectively, be reliable.
6. Adaptability and Flexibility: Display openness to new tasks and updated processes, juggle multiple responsibilities effectively and adapt to change.
7. Attention to Detail and Quality: Pay attention to details, deliver quality work.
8. Professionalism and Respect: Interact professionally, build rapport, treat everyone with respect.
9. Commitment to Excellence: Demonstrate commitment to excellence, strive for quality work.
10. Policy Compliance and Ethical Behavior: Comply with Medical Associates policies and behave in an ethical manner at all times.

Benefits Package Includes:

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
• Flexible Paid Time Off Program (29 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Knowledge & Skills:

Experience: Five plus years of similar or related experience to include managing operations, teams, budgets and performance improvement efforts.

Education: Bachelor’s degree in healthcare administration, business, nursing or related field required. MBA or MHA preferred.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others inside and/or outside the organization, and/is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important (vendor reps, labs, offices, hospital, etc.) and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills: Demonstrated success in leading change, driving results, and building effective teams in a complex, fast-paced environment. Excellent communication skills, conflict resolution, and stakeholder engagement skills. Proven ability to lead through influence without formal authority. Training and/or certification in Lean, Six Sigma, or process improvement methodologies preferred. Willingness to travel locally between organizational sites and work in both clinical and administrative settings.