One of America's largest retailers is seeking a growth-oriented Manager of Loyalty Operations to assist in the management and growth of a multi-tender loyalty program across a paid membership and credit card portfolio. Reporting to the Director of Loyalty Operations, this manager will collaborate with cross-functional teams to run the daily operations of the Membership & Loyalty business while supporting the development of program enhancements that drive incrementality and retention across the enterprise.
Responsibilities
Coordinate daily operations while assessing areas of opportunities for program expansion, enhancements, and removing inefficiencies.
Maintain acquisition and retention offer strategies, analysis, and reporting across all sales channels.
Lead coordination of in-store Loyalty activations across the country in partnership with Operations, Sales, and Marketing teams
Communicate upcoming program changes to internal stakeholders
Assist in the development and day-to-day management of the Membership & Loyalty benefits suite.
Identify gaps in the Membership & Loyalty benefits suite and collaborate with Business Development, Operations, and Marketing teams to assess and prioritize 3P solutions
Collaborate with existing partners to craft multi-tiered Member-Only offers and experiences
Oversee brand governance on behalf of the company in Partner-driven marketing assets
Partner with marketing leaders and business stakeholders to coordinate marketing efforts on behalf of Membership & Loyalty across all business units and channels.
Craft, manage, and coordinate enterprise-wide promotional calendar for the Membership & Loyalty program
Work with marketing and cross-functional analytics & insights teams to deliver weekly, monthly, and quarterly reporting on promotion effectiveness
Drive the program’s digital engagement strategies through the company's online Community platform.
Manage short-term KPIs based on the Community roadmap and Enterprise initiatives
Deliver timely reporting of customer engagement and areas of opportunity to internal stakeholders
Coordinate with marketing, content, and digital product teams to drive Loyalty program integrations that foster a robust Community environment.
Requirements
Hybrid Role; ability to commute to the Downtown Chicago or Lincolnshire Offices 20-40% of the time
Bachelor’s Degree in a relevant field (Marketing, Sales, Communications, Advertising, etc.)
2-3 Years of relevant experience (Marketing, Operations, Project Management, etc.)
Highly collaborative, and results-driven
Proven track record executing short and long-term KPIs at a large enterprise or agency
Strong understanding of marketing and promotions foundations, systems, and processes
Strong analytical, presentation, and communication skills
Experience establishing and maintaining relationships with all levels within an organization
Project Management competencies are a plus
Willing to travel up to 10% of the time
Impact Your Future
Matching Candidates and Companies
Northern Impact is dedicated to connecting innovative professionals
in engineering, architecture, retail, marketing/sales, information technology, legal, HR, finance & accounting with growing and like-minded companies.
Organizational Values
Team Collaboration – We treat each candidate and employer as a member of the team. As with any successful team, timely and effective collaboration is paramount. We are dedicated leaders of the recruitment process, ensuring our candidates and employers succeed.
Communication – We ensure candidates and companies are given real-time feedback on the status of the recruitment process to ensure all parties are satisfied.
Culture – Corporate culture and fit are critical to the long-term success of being any hire hired. We are
dedicated to evaluating company culture and validating a candidate’s potential fit in all recruitment's.
Results Orientated – Our goal is to find the right candidate for all of our clients – We succeed
when candidates and clients realize a long-term employment.
Growth – To help facilitate the companies’ growth and revenue with our skilled Professionals.
Impact Your Success
By submitting your resume to us, we’ll keep you up-dated on current opportunities in the job market place. Many of our placed candidates were never actively looking, but made a change because Northern Impact presented a better opportunity to get them to the next level in their career. Your resume is kept confidential and only presented with your permission. We screen companies for you and strive to match your skill, talent and passion to ensure the right cultural and long lasting fit.
Submit Resume to info@northernimpacts.com
For Business inquires call Esther Stenzler : +1 (213) 335-4696
