Job Description

Leads all laundry, linen, and uniform operations to ensure efficiency, quality, safety, and compliance with brand standards. Oversees daily operations, financial controls, and people management to support Rooms Division objectives and guest satisfaction.

Core Work Activities

Managing Department Operations

• Manages day to day laundry operations, ensuring quality, productivity, and adherence to brand standards.
• Supervises daily shift operations and ensures compliance with all policies, procedures, and safety requirements.
• Operates department equipment as required; reports malfunctions and implements contingency plans.
• Coordinates with Engineering on preventive maintenance and equipment repairs.
• Evaluates and implements new processes, techniques, and equipment to improve efficiency and quality.

Managing Department Financials

• Understands and monitors departmental budgets, payroll, and operating statements.
• Controls departmental expenses to meet or exceed budgeted targets.
• Orders and manages cleaning chemicals, uniforms, linen, equipment, and tools within approved budgets.
• Understands the impact of laundry operations on overall hotel financial performance.

Leading Teams

• Leads, supervises, and motivates associates to achieve productivity and quality standards.
• Ensures staffing levels and schedules align with operational needs and financial objectives.
• Communicates departmental goals clearly and consistently.
• Builds teamwork, trust, and accountability through effective leadership and communication.

Delivering Guest and Service Excellence

• Ensures laundry services consistently support guest satisfaction and Rooms operations.
• Sets a positive example for service standards and professionalism.
• Coaches associates on quality, service expectations, and operational standards

Managing Human Resources Activities

• Supports the recruitment, onboarding, and development of associates to build a capable and engaged laundry team.
• Provides ongoing coaching, feedback, and guidance to support associate performance and professional growth.
• Manages performance reviews, attendance, and conduct in a fair, consistent, and respectful manner.
• Partners with Human Resources to address associate concerns, performance matters, and employee relations topics as needed.
• Encourages open communication and actively seeks associate feedback to promote engagement and team morale.
• Recognizes and celebrates associate contributions and successes across all shifts.

Candidate Profile

Education and Experience

― Minimum 2 years’ experience in laundry operations, housekeeping, or a related professional area.

― A diploma in housekeeping or related field will be considered an asset.

― Is able to provide a minimum of two professional references.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.