Job Description

The Manager, Groups & Events Program Enablement (Tech Focus) supports Groups & Events Enablement through ensuring requirements at the enterprise level are captured, managed, and delivered. This role ensures the Groups & Events ecosystem that IHG delivers meets operational needs at the property, regional, and corporate level.

Your day to day

• Lead the capturing and maintenance of business requirements for prioritized Groups & Events technology initiatives.
• Orchestrate delivery of roadmap initiatives across internal technology teams and external partners.
• Partner with data and analytics teams to ensure Groups & Events data architecture supports business needs
• Provide project management and governance support to ensure Groups & Events priorities are actioned in accordance with agreed upon timelines
• Produce actionable business requirements documentation through careful analysis of release notes, technical diagrams, and similar documents.
• Identify risks, dependencies, and trade‑offs and elevate decisions through governance forums.
• Partner with Regions, Operations, and Owners Associations to ensure technology requirements are in line with Groups and Events strategy and communicated to product teams
• Partner with Product & Technology Change Management, Groups & Events Enablement, and L&D team members on tech-related hotel onboarding or implementation needs
• Track delivery status of key initiatives to capture enhancement requests and improvements to business processes

What we need from you

• Bachelor’s degree in Business, Strategy, Finance, or related field (or equivalent experience).
• 3-5+ years of experience in technology enablement, digital programs, product operations, or requirements‑driven delivery roles
• Demonstrated experience defining and owning business requirements for complex, cross‑functional technology initiatives.
• Experience with Delphi or other hotel sales products; or related Salesforce products
• Experience supporting or leading platform upgrades, integrations, or digital journey enhancements.
• Experience preparing initiatives for launch readiness and adoption, particularly where hotel or operational teams are impacted.
• Comfort operating in environments with ambiguity, evolving priorities, and competing demands.
• Experience in Product Management or Business Analyst roles

Location - Our hybrid work structure is an expectation of three (3) days a week in the Atlanta office.  This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $95,000.00 to $110,000.00. This role is also eligible for bonus pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?