Job Description

Join our Team as a Manager of Data and Analytics Offshore Hub!

Location: Gurgaon

Hours: UK Shift

About the role:

Step into a pivotal leadership role where you’ll run Onecom’s Offshore Data & Analytics Delivery Hub and shape how high‑quality insights, reporting, and data solutions land across the business. You’ll own the delivery engine that powers BAU reporting, KPI analytics, and data migrations—ensuring predictable output, strong technical standards, and a smooth onshore–offshore partnership. If you thrive in a fast‑paced environment, love bringing structure to complexity, and enjoy developing people as much as delivering outcomes, this role gives you the platform to make a real impact.

What makes you a great fit:

• Experience leading an offshore or nearshore analytics/data delivery team

• Strong delivery management skills: backlog ownership, prioritisation, estimation, dependency management, and clear communication

• Confident in implementing QA processes, documentation standards, and repeatable delivery practices

• Hands-on technical grounding across SQL/BigQuery, dbt, Python automation, and Power BI

• Skilled at managing stakeholder expectations and communicating progress, risks, and requirements

• Able to coach analysts, set goals, and build capability in analytics and data engineering

• Comfortable working with structured governance (change requests, project planning, PMO principles)

• Degree or equivalent experience in data/analytics, computer science, engineering, or similar
  

Key responsibilities:

• Lead and run the Offshore Data & Analytics Delivery Hub, ensuring predictable, high‑quality output across BAU reporting, KPI analytics, and data migrations

• Own the offshore delivery plan and run a weekly rhythm including intake, prioritisation, sprint/kanban planning, and delivery reviews

• Allocate work effectively across the analyst team, manage dependencies, and ensure commitments are met

• Implement QA gates for datasets and reports, including data checks, peer review, UAT support, and performance validation

• Drive documentation, runbooks, change control, and repeatable processes to ensure outputs are auditable and consistent

• Provide hands‑on technical oversight across BigQuery/SQL, dbt modelling, Python automation, and Power BI

• Triage technical blockers, drive root‑cause fixes, and ensure operational monitoring and alerting are in place

• Act as the onshore‑facing lead for the offshore hub: clarify requirements, manage expectations, communicate progress, and support UAT/sign‑off

• Partner with Commercial Finance, Revenue Assurance, Product, and Operations to ensure smooth delivery and alignment

• Line‑manage and develop a team of analysts, setting goals, coaching on standards, and building capability in analytics consulting and data engineering

• Foster a high‑performing, inclusive team culture and escalate issues or risks promptly to ensure strong outcomes for Onecom

Perks for our People:

• Holidays 18 days annual leave, + 6 public holidays

• Other Leave 7 days casual leave, 7 days sick leave

• Development In-House Training Academy

• Wellbeing Mental Health support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.