Job Description
Commercial Controls Manager - HVAC Products | Carrier Enterprise | Houston, TX (west Houston)
Introduction:
Carrier Enterprise (CE) currently has an exciting opportunity for an experienced Commercial Controls Manager. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and be part of a team that excels in providing top-notch HVAC/R solutions through licensed HVAC/R dealers and contractors.
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com
The Manager of Controls will assist and train commercial contractors with Carrier i-Vu controls. This position will be expected to draw up submittals, assist in controls start-up, support and trouble shoot i-Vu controls system when called upon by our clients.
Job Responsibilities:
- Provide a primary resource for our customers to answer controls questions.
- Assist in operating the existing Certified Controls Expert Contractor Programs.
- Maintain Technician Certification documentation and establish training & testing requirements.
- Assist in conducting training classes for the sales & installation of Carrier controls systems for dealers.
- Attract elite contractor memberships in the Factory Controls Authorization Program.
- Supports roll out new controls products to the Controls Expert dealers.
- Grow the Carrier Commercial Controls presence in the assigned Carrier Enterprise region(s).
- Manage the interface between the factory and our customers.
- Travel throughout the assigned region(s) to provide support to Carrier controls dealers.
Requirements:
- An undergraduate degree in technical discipline
- 5 years of Experience in HVAC Systems Controls support.
Qualifications:
- Proven experience in HVAC systems Controls support.
- Excellent communication skills, with the ability to explain technical concepts to non-technical customers in a clear and concise manner.
- Proficiency in using remote support tools and software to diagnose and resolve customer issues.
- Customer-centric mindset with a passion for providing exceptional service and resolving customer problems effectively.
- Strong problem-solving and analytical skills, with the ability to think critically and creatively to identify and resolve technical issues.
- Familiarity with HVAC commercial systems Controls Software, ideally i-Vu.
- Ability to work collaboratively in a team environment, coordinating efforts with other departments to ensure customer satisfaction.
- Detail-oriented and highly organized, with the ability to manage multiple customer cases simultaneously and prioritize tasks effectively.
- Willingness to continuously learn and stay updated on new HVAC technologies, products, and industry trends.
Benefits:
- Disability Insurance (Short-term and Long-term)
- Employee Assistance Program (EAP)
- Tuition Reimbursement & Professional Development
- Paid Vacation & Sick time
- 401(k) Plan with Employer Match
- Employee Discount Program
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications
Qualifications:
- Proven experience in HVAC systems Controls support.
- Excellent communication skills, with the ability to explain technical concepts to non-technical customers in a clear and concise manner.
- Proficiency in using remote support tools and software to diagnose and resolve customer issues.
- Customer-centric mindset with a passion for providing exceptional service and resolving customer problems effectively.
- Strong problem-solving and analytical skills, with the ability to think critically and creatively to identify and resolve technical issues.
- Familiarity with HVAC commercial systems Controls Software, ideally i-Vu.
- Ability to work collaboratively in a team environment, coordinating efforts with other departments to ensure customer satisfaction.
- Detail-oriented and highly organized, with the ability to manage multiple customer cases simultaneously and prioritize tasks effectively.
- Willingness to continuously learn and stay updated on new HVAC technologies, products, and industry trends.
About Us
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at
www.carrierenterprise.comCarrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
