Company:
Compassus
The Manager, Compliance Operations, is a hands-on operational leader responsible for the day-to-day execution and continuous improvement of the enterprise Compliance Program across our hospice, home health, palliative, and infusion lines of business, including all joint ventures (JVs) and value-based enterprises (VBEs). Reporting to the Chief Compliance Officer (CCO), this role operationalizes the Compliance Program's seven elements, while building durable, repeatable, customer-centric processes that scale with the enterprise.
Lead the development and ongoing maintenance of the annual Compliance Work Plan, in close coordination with cross-functional business and functional leaders; ensures alignment with regulatory expectations and organizational risk priorities, and supports timely execution, tracking, and reporting of compliance activities across the enterprise.
Maintain the Code of Conduct and the enterprise Compliance policy library, with a documented review cadence that responds to changes in the business, our regulatory landscape, and government enforcement priorities.
Operate the central policy repository and governance framework, including version control, retirement, and a documented exception/approval process; ensure policies are accessible, searchable, and written in plain language for end-user clinicians and operators.
Lead the future-state build-out of enterprise-wide policy governance, including standardized templates, owner accountability, attestation tracking, and harmonization across legacy service lines and joint ventures (JVs) and value-based enterprise (VBE) participants.
Own New Hire and Annual Compliance Training content and delivery enterprise-wide, including curriculum design, role-based assignments, completion tracking, and learning-impact measurement.
Translate findings from investigations, audits, and monitoring into targeted training enhancements; recommend remediation curricula and refreshers based on demonstrated opportunities or gaps.
Design and execute the Compliance Communications Program, including campaigns, micro-learning, recognition/incentive opportunities, and just-in-time guidance for higher-risk workflows.
Maintain post-hire and post-contract screening protocols for employees, contractors, vendors, medical staff, and JV/VBE participants, including OIG LEIE, GSA SAM, state Medicaid exclusion lists, and applicable sanctions and debarment screens.
Manage Department vendor contracts (Hotline, sanctions screening, GRC platform, e-learning) including SLAs, renewals, and performance scorecards.
Conduct desk audits, as assigned.
Participate in the annual enterprise Compliance Risk Assessment, including risk identification, scoring, and subsequent work- or mitigation-plan development.
Parter with Operations, as appropriate, to build routine monitoring routines for identified risks.
Participate in corrective action planning and follow-up as assigned, ensuring documented root-cause analysis, owner assignment, due-date discipline, and verification of effectiveness before closure.
Coordinate enterprise Compliance Culture and Program Effectiveness assessments and monitor effectiveness over time.
Investigate cultural drivers of misconduct identified through surveys, exit interviews, and case data; translate insights into management actions.
Facilitate regular Compliance team meetings to align on priorities, risk updates, and emerging issues; build agendas that balance functional updates with team discussion; incorporate case studies, audit findings, lessons learned, and guest speakers to drive practical application and deeper Company and Compliance knowledge.
Prepare dashboards and reports for local leaders and the Management Ethics & Compliance Committee/Board covering the Compliance Work Plan, Disclosure Program, Policies, Exclusions/Sanctions, and Annual Compliance Training.
Oversees the annual Conflict of Interest (COI) attestation process, including coordination of survey dissemination, stakeholder engagement, response tracking, and follow-up activities to ensure complete, timely participation and effective identification and mitigation of potential conflicts across the organization.
Translate raw data into a consistent, board-ready narrative; standardize cadence, format, and definitions so leaders see the same metric the same way every reporting cycle.
Owns and administers the organization’s Governance, Risk, and Compliance (GRC) platform, including oversight of system configuration.
Lead the development and ongoing maintenance of the annual Compliance Work Plan, in close coordination with cross-functional business and functional leaders; ensures alignment with regulatory expectations and organizational risk priorities, and supports timely execution, tracking, and reporting of compliance activities across the enterprise.
Lead the future-state build-out of enterprise-wide policy governance, including standardized templates, owner accountability, attestation tracking, and harmonization across legacy service lines and joint ventures (JVs) and value-based enterprise (VBE) participants.
Design and execute the Compliance Communications Program, including campaigns, micro-learning, recognition/incentive opportunities, and just-in-time guidance for higher-risk workflows.
Bachelor's degree required.
Degree in Healthcare Administration, Business Administration, Public Health, Compliance, Risk Management, or a related field preferred.
Five or more years of progressive healthcare compliance experience, with demonstrated ownership of one or more of: training/education/communications initiatives; auditing/monitoring, third-party screening; or GRC/dashboards.
Working knowledge of the federal health care compliance landscape: HHS-OIG Seven Elements, Federal Sentencing Guidelines, DOJ Evaluation of Corporate Compliance Programs, Anti-Kickback Statute, Stark Law, False Claims Act, HIPAA, and Conditions of Participation for hospice and home health.
Demonstrated ability to build and routinize processes, write clear standard work, and manage to SLAs.
Track record of customer-service-oriented program delivery to internal stakeholders.
Strong written and verbal communication skills, including board-level reporting.
Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
Ability to calculate rates, ratios, percentages, and basic statistical measures.
Ability to interpret and analyze compliance metrics, trend data, and performance indicators.
Ability to read, analyze, and interpret professional journals, business publications, technical procedures, contracts, and governmental regulations.
Ability to prepare reports, policies, procedures, business correspondence, and executive presentations.
Ability to effectively communicate complex compliance concepts to diverse audiences.
Ability to present information and respond to questions from leaders, team members, external stakeholders, and regulatory agencies.
The team member is regularly required to maintain a stationary position for extended periods and frequently move about the office to access files, equipment, and office machinery. This role requires continuous use of a computer and other office equipment, including keyboarding and data entry. The team member must be able to communicate effectively with colleagues and stakeholders.
The position occasionally requires reaching, stooping, kneeling, and lifting or moving items weighing up to 25 pounds. Specific vision abilities include close vision and the ability to adjust focus during prolonged computer use.
The work environment is generally a professional office setting with moderate noise levels. Occasional exposure to infectious diseases may occur due to interaction with clinical caregivers and healthcare operations.
Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.
Your Career Journey Matters
We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.
The Compassus Advantage
• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.
Ready to Join?
At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.
Compassus is a national leader in providing high-quality, compassionate, person-centered care to individuals wherever they call home. Our continuum of integrated home-based care, including home health, home infusion, palliative and hospice care ensures patients and their families have the support they need to address current and future health needs.
Partnering with Compassus brings peace of mind to patients, caregivers, and health care providers. Our team members work collaboratively to manage patient conditions and meet goals of care alongside referring physicians, health systems, long-term care partners, and family members.
Our value is in the compassion and expertise of our teams, which act as an extension of patients’ existing care teams. We believe everyone who interacts with us should experience our individualized 'Care for who I am’ philosophy, from the care services we provide to patients and families to how we interact with our partners and one another.
