Job Description

The Company

WTW (NASDAQ: WTW) is in the business of people, risk and capital. With roots dating to 1828, our company has over 54,000 colleagues serving more than 140 countries and markets. Our values – client focus, teamwork, integrity, respect and excellence – underlie all that we do, including how we behave and interact with each other. They are part of our WTW DNA. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas — the dynamic formula that drives business performance. Together, we unlock potential. We are located on the internet at wtwco.com

The Manager of Business Analysts leads a team responsible for business analysis, reporting, and corporate application support (including OAC, Hyperion, Power BI, Qlik Sense, and bespoke systems). This role ensures the team delivers high-quality business intelligence solutions, supports Management Information Reporting Systems (MIRS), and partners with stakeholders across Finance, Accounting, Treasury, Tax, and other functions. The manager drives team performance, fosters professional growth, and ensures alignment with organizational goals.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and develop a team of Business Analysts, fostering a collaborative and high-performance culture.
• Set clear objectives, conduct regular performance reviews, and provide ongoing coaching and feedback.
• Identify training needs and facilitate professional development opportunities.

Strategic Oversight

• Oversee the analysis and documentation of business requirements for reporting and corporate applications.
• Ensure the production of reporting and software functional designs meets organizational standards.
• Guide the team in change management processes, ensuring proper approvals and adherence to testing and migration protocols.

Project & Operational Management

• Allocate resources and prioritize team tasks to meet project and organizational deadlines.
• Monitor progress, provide regular updates to senior management, and ensure timely delivery of key initiatives.
• Oversee the creation and execution of test plans, user acceptance testing, and deployment of deliverables.

Stakeholder Engagement

• Build strong relationships with stakeholders in Finance, Accounting, Treasury, Tax, and other departments.
• Facilitate effective communication between the Business Analyst team and business partners.
• Ensure stakeholder requirements are accurately captured and addressed.

Quality Assurance & Support

• Ensure high standards in support ticket handling and documentation to reduce support volumes.
• Oversee data reconciliation activities and ensure accuracy in reporting.
• Promote best practices in business and systems analysis, data visualization, and technical proficiency.

Requirements

Experience & Skills

• Proven experience managing business analysts or similar technical teams.
• Strong background in Professional Services and/or Insurance industries, with deep understanding of reporting requirements.
• Expertise in business intelligence solutions, systems development, and data visualization tools (Power BI, Qlik Sense, Oracle OBIEE, OAC, OTBI, FAW).
• Advanced organizational, communication, and critical thinking skills.
• Ability to maintain confidentiality and project a professional image.
• Working knowledge of reporting of Finance, Accounting, Treasury, Tax, and ideally Human Resources and/or Marketing operations data. Specifically, P&L, GL, Project Accounting, Time Reporting, Accounts Receivable, Accounts Payable and Expense management.
• Technical proficiency in SQL, PL/SQL, and experience with chatbot solutions and automated test scripts is a plus
• Experience with advanced analytics (AI, Predictive, Data Mining, Sentiment Analysis, Cluster Analysis) is highly desirable.
  

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email  candidatehelpdesk@wtwco.com

Bachelor of Commerce (B.Com) or equivalent degree in Commerce/Business.