Job Description

• Lead daily beverage operations to ensure consistent, high-quality service aligned with company and brand standards
• Maintain a strong on-the-floor presence, driving real-time execution, service recovery, and operational discipline
• Ensure all transactions, service standards, and procedures are executed accurately and efficiently
  Partner cross-functionally (Culinary, Marketing, Casino Operations, Security) to support seamless guest experiences
• Develop, manage, and execute schedules based on business demand, ensuring proper staffing levels across all areas
• Drive labor efficiency and productivity, actively managing utilization and minimizing overtime
• Monitor and manage departmental expenses, identifying opportunities to reduce waste and improve operational efficiency
• Support achievement of financial goals through disciplined cost controls and performance oversight
• Provide clear leadership, direction, and accountability for supervisors and hourly team members
• Coach, develop, and evaluate team members through consistent feedback, performance management, and development planning
• Foster a culture of fairness, transparency, and open communication
• Address employee relations matters promptly and professionally, ensuring consistent application of policies and standard
• Promote team engagement, morale, and retention through active leadership and recognition
• Ensure all team members are properly trained, certified, and equipped to perform their roles effectively
• Maintain strict compliance with all regulatory requirements, including Louisiana gaming and alcohol service standards
• Oversee Responsible Vendor Program and ensure adherence to all company beverage programs and initiatives
• Maintain constant readiness for audits, inspections, and internal reviews
• Drive a culture of guest-focused service, ensuring timely and effective resolution of guest concerns
• Monitor service delivery and hold teams accountable for delivering consistent, high-quality guest experiences
• Build and maintain relationships with VIP and casino guests to enhance loyalty and satisfaction
• Ensure consistent communication of departmental priorities, operational updates, and policy changes across all shifts
• Execute directives and initiatives from senior leadership with urgency and accountability
• Follow through on projects, assignments, and operational priorities to completion

• High School diploma or equivalent required. College degree preferred.
• Ability to effectively communicate with internal and external guests.
• Possesses strong management skills and experience.
• Minimum 3-5 years of progressive leadership experience in bar, nightlife, or high-volume beverage operations--casino or resort experience preferred
• Proven ability to manage high-volume, fast-paced environments while maintaining service standards
• Strong knowledge of bar operations, including inventory management, ordering, pricing, and product selection
• Experience with labor planning, scheduling, and productivity optimization
• Familiarity with beverage cost controls, shrinkage prevention, and margin improvement strategies
• Strong coaching, performance management, and conflict resolution skills
  Ability to lead through change and drive accountability at all levels
• Projects professionalism and possesses excellent verbal and written communications skills.
• Energetic and positive driver of Total Service/Medallia scores.
• Experience using guest feedback platforms to drive improvements

Physical, Mental, and Environmental Demands

• Must be able to maneuver to all areas of the casino, including all food and beverage service areas.
• Must be able to work independently.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to perform mathematical computations quickly and accurately.
• Must be able to conduct conversations with customers and employees and communicate distinctly and persuasively with others.
• Must have the ability to create written and financial reports.
• Must be able to work at a fast pace and in stressful situations
• Must be able to work varied shifts, including nights, weekends, and holidays
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to stand and walk for multiple hours at a time.
• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 10 pounds and carry up to 5 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.