Job Description

Role: Manager of AV & Collaboration Technology

Location: Washington, DC Metro Area

Type: FT / Hybrid

About the Team:

Well-established organization with a polished, client-facing office environment and a strong focus on seamless meeting experiences.

What You’ll Do:

• Lead daily support for conference rooms, collaboration spaces, video meetings, and hybrid events.

• Manage and mentor a small technical support team across office locations.

• Troubleshoot escalated A/V, video conferencing, room-control, UC/VoIP, and connectivity issues.

• Partner with workplace, facilities, hospitality, IT, vendors, and business teams to ensure smooth meetings.

• Build repeatable processes for room checks, setup, maintenance, documentation, and handoffs.

• Track service trends, recurring issues, assets, metrics, and improvement opportunities.

• Help standardize meeting technology support across a multi-office environment.

Core Tech & Skills:

• Enterprise conference-room A/V systems

• Zoom, Microsoft Teams, Webex, or similar platforms

• Video conferencing endpoints and room systems

• Room-control systems

• Unified communications and VoIP

• Basic IP networking and connectivity troubleshooting

• Executive-level meeting support

• Team leadership, scheduling, and coaching

• Documentation, reporting, and service metrics