Job Description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your role: Join the new Discovery Solutions Customer Success group as the Quotes Manager, where you will oversee a dedicated team responsible for managing quotes and tenders within the Customer Success Team. This role includes leading geographically organized teams across Asia-Pacific (APeC) to ensure effective management of quote generation. The Global Lead will focus on harmonizing automation efforts and driving the conversion of quotes to digital direct processes, enhancing efficiency and customer experience.

Key Responsibilities:

Leadership and Team Management:

• Lead and mentor the geographically organized teams in APeC, fostering a culture of collaboration and high performance.
• Establish clear performance metrics and goals for each regional team to drive accountability and success in managing quotes and tenders

Quote Management:

• Oversee the management of quotes, ensuring adherence to existing processes while identifying opportunities for improvement and standardization.
• Collaborate with regional teams to ensure timely and accurate quote generation and submissions, facilitating a seamless customer experience.

Automation and Digital Transformation:

• Drive initiatives to harmonize automation processes related to quotes, enhancing efficiency and reducing manual effort.
• Lead the conversion of traditional quote processes to a digital direct model, leveraging technology to streamline operations and improve customer engagement.

Continuous Improvement:

• Analyze performance data and customer feedback to identify areas for improvement in the quotes and tenders processes.
• Implement best practices and innovative solutions to enhance the effectiveness of the team and drive customer satisfaction.

Qualifications:

• Bachelor’s degree Business, Sales, Marketing, or a related field; Master’s degree preferred.
• Experience in sales support, quotes and tenders management, or related roles, with a focus on B2B environments.
• Proven track record of leading teams and driving process improvements in quotes and tenders management.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Familiarity with automation technologies and digital transformation initiatives.
• Experience in managing geographically diverse teams and understanding regional market dynamics.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!