About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Manager role works closely with the Senior Manager – Non-Financial Risk Events, to case manage Non-Financial Risk (NFR) Events, from creation to closure. The role helps solve issues across the systems and business processes for ANZ’s Retail Product Portfolio.

Working across multiple systems, business processes, products and teams in our Australia Division, the role offers exposure to multiple parts of the business and a wide range of stakeholders. The Business Analyst plays a critical role in identifying root causes and fixing issues to stop customer impact and potential obligation breaches.

This is a strong development opportunity for a curious and capable business analyst who wants to get underneath the hood of retail banking systems and processes which are complex. It would suit someone who enjoys solving nuanced problems, build strong relationships, and is comfortable with detail work that requires critical thinking. The role offers hands on exposure to the product management function and the infrastructure and environment it operates in.

This role would suit someone who is organised, analytical, detailed and above all a clear and concise communicator. It is well suited to a structured thinker who enjoys variety and is comfortable working to a plan with deadlines. You will be working across a broad value chain within a large organisation so building trusting relationships is invaluable.

Role Location: Melbourne

Role Type: Permanent, Full-time

Work Hours: 40 hours per week

What will your day look like?

• You will work in a team of 5 to 8 and report to a Team Lead
• NFR Events get allocated to your queue and managed within a mature risk framework, with well established guidelines, templates and service level agreements.
• You will utilise a set of tools that are used to capture findings, store evidence, workflow approvals and move the various records through the mandated stages of the event management lifecycle.
• You will meet with various subject matter experts and support function partners following the investigation to the root cause of the issues.
• You will document and update your findings and conclusions, compile proposals for potential solutions and present to your team lead and decision makers.
• Attend training sessions as tool and framework changes are rolled out to keep your skills up to date and your events complying to policy.
• Share your learnings within and beyond your team.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• 5–7 years’ experience in business analysis or similar investigative, problem-solving roles
• Strong analytical capability, with the ability to ask probing questions, identify root causes and synthesise information clearly
• Resourceful and proactive approach, including knowing where to find information, who to engage and how to keep cases moving
• Clear communication and documentation skills, with the ability to explain complex issues, document evidence accurately and support decision making
• Strong organisation and attention to detail, with the ability to manage competing priorities in a fast-paced environment
• Outcomes-focused mindset, able to turn findings into practical solutions and take accountability for resolution
• Proven stakeholder management skills, including building trusted relationships and coordinating inputs across teams
• Curiosity, adaptability and continuous learning, with comfort working through changing frameworks, tools and processes
• Advanced PowerPoint and Excel skills to present complex information clearly and support decisions

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visi t ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers You can apply for this role by visiting ANZ Careers and searching for reference number 118925 .

Job Posting End Date

16/07/2026, 11.59pm, (Melbourne Australia)