Job Description

You want to play a part in making NSW a better place to work, live and travel.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

• Lead and direct the team that manages Transport’s enterprise approach to ministerial and parliamentary correspondence for all portfolio Ministers. This includes leading the preparation of responses to high-level and sensitive issues from Members of Parliament, Mayors, Local Government Authorities, constituents and members of the public.

• Proactively invest in building capability within the team, streamlining processes, improving quality and maintaining productive working relationships the Government and Parliamentary Services Branch and with client divisions across Transport.

• Focus on relationship management and proactively engage with Transport’s Ministerial offices in relation to timely resolution of correspondence, developing strategies for contentious issues, and ensuring on-time performance and delivery.

• Manage activities of the Ministerial Correspondence Unit to ensure effective management of incoming ministerial correspondence to Transport’s Portfolio Ministers as well as providing responses, answers and material for ministerial and parliamentary matters.

• Ensure efficient and effective management and development of Ministerial Correspondence Unit staff and resources.

• Provide leadership, advice, training, and guidance on Ministerial and Parliamentary correspondence, including requirements, standards, style of ministerial replies, briefing notes, and related matters.

Permanent, fulltime role | Home hub Macquarie Park or Regional location. Hybrid working arrangements.

For more information on this position and business unit, view the and information pack

About you

You are an experienced professional with the ability to handle sensitive matters with discretion and tact while juggling competing priorities in a fast-paced environment.

You stay across government policies and strategies to ensure accuracy, build strong relationships with stakeholders, and make sure all Ministerial correspondence is delivered on time and to the highest standard.

You have extensive experience in:

• understanding government and public administration, legislative, and Parliamentary processes and protocols, and the role of Ministers and agencies in Government.

• delivering high level support services to Senior Executives and Ministers, preparing briefings, policy advice, ministerial correspondence, parliamentary products and related materials.

• issues management in a high volume and contentious environment

• Tertiary qualifications in a relevant discipline and/or extensive experience in, and understanding of, government and public administration, legislative, Parliamentary processes and protocols, and the role of Minsters and agencies in Government.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59 pm Friday 28 August 2026.

For more information about this role, please contact CHRISTINE.STENZEL@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series

#LI-Hybrid