Job Description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

The Manager of Microsoft Licensing under the Microsoft Software and Advisory Group will be responsible for leading a team of dedicated Microsoft Licensing Strategists & Licensing Executives in support of SHI Business Units.

The Manager will be responsible for providing an optimal experience to our customers, sellers, and Microsoft across all aspects of the agreement lifecycle. The Manager’s success is measured by their team’s ability to provide high quality support, improve customer interaction, promote cross team and departmental collaboration, and create a team with billable quality with the goal to deliver a world class support and service experience. The Manager is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities.

This position is a remote position however may be required to report to SHI Milton Keynes office as required for business needs as determined by SHI management.

Include but not limited to;

• Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every interaction.
• Proven experience managing to performance standards and ensuring customer satisfaction.
• Coordinate with other SHI Microsoft teams to ensure an optimal customer experience through the development of streamlined processes and systems.
• Coordinate to develop training and deliverables in support of the Licensing Executives and Licensing Strategists.
• Act as an escalation point to assist in resolving customer and Microsoft issues.
• Establish regular cadence with other Microsoft sales and support teams to expand relationship, resolve challenges, and ensure both organisations are working to achieve excellence around SHI’s Microsoft business.
• Help establish and build customer value with new and existing IP.
• Ensure Licensing Strategist & licensing Executives are collaborating and communicating with other SHI sales, support and services resources. Keeps a pulse on the overall health of the area of business they are supporting.
• Drive accountability through performance metrics and standards
• Ensure compliance with SHI guidelines and standards.

Skill Level Requirements

• Ability to develop and manage results-oriented recruiting and training programs
• Ability to understand data and drive actions based on quantitative and qualitative insights/trends
• Strong interpersonal, written, and oral communications skills
• Strong mentoring and relationship building skills with ability to effectively manage and resolve group and interpersonal conflict situations
• Skilled at executive communication, presenting to and working closely with internal and external leaders as required
• Strong presentation/public speaking skills.

Certifications

• Microsoft certifications must be maintained during employment
• Additional certifications as required

Other Requirements

• Bachelor’s degree
• Minimum 5 years of IT related customer service/account management or business experience
• Strong knowledge of Microsoft products, programs, and licensing
• Proficient with Microsoft applications, including Excel, Word, PowerPoint, Teams, etc.
• Expert understanding of Microsoft overall business model and channel strategy
• Extended hours are required to complete special projects and/or support Microsoft’s fiscal year end or quarter end workload

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status