Job Description

This role leads the commercial growth of Hapag-Lloyd’s reefer business for selected global freight forwarders and strategic key accounts, shaping and executing account strategies that balance volume, yield, pricing, and allocation within network and governance constraints. You will own senior customer engagement and escalation management, driving service recovery, retention, and profitable revenue growth through cross-functional coordination, data-driven decision-making, and disciplined performance tracking.

• Lead Reefer commercial growth strategy for selected Global Freight Forwarders and strategic key accounts, fully aligned with Hapag-Lloyd priorities, governance, and senior stakeholder expectations
• Own senior customer engagement and escalation management, ensuring service quality, customer satisfaction, and long-term retention through structured issue resolution and service recovery
• Drive profitable revenue growth by steering pricing, rate agreements, and allocation decisions to balance volume, yield, and network constraints against targets
• Develop and execute strategic account plans, identifying and converting new reefer opportunities, building a robust pipeline, and delivering against agreed milestones and timelines
• Manage end-to-end commercial execution for assigned accounts (quotations, agreements, allocations) with speed, accuracy, and compliance; lead Quarterly Business Reviews (QBRs) with insights and action tracking
• Coordinate cross-functionally as the key commercial counterpart to the Global Account Manager and partner with Reefer Product Excellence, product, and digital teams (e.g. Reefer Remote Monitoring, value-added services, API growth)
• Own performance management, planning, and reporting, monitoring results vs. budget/targets, initiating corrective actions, and ensuring accurate, audit-ready commercial records and analyses in FIS

• Completed Apprenticeship or University Degree in Economics, International Management, Maritime Studies, Logistics or a related field
• Ability to prioritize effectively across pipeline, pricing cycles, QBRs, and escalations under tight deadlines
• Persistence in achieving volume, yield, and contribution targets, as well as remain solution-focused under pressure (e.g., disruptions, allocation constraints) and drive sustainable resolutions
• Strong teamwork across Sales Execution, Global Account Management, Reefer Product Excellence, and other functions; aligning stakeholders, clarify responsibilities, and balance customer needs with governance and internal constraints
• Ability to make timely decisions using data and business context and manage trade-offs (volume/yield/allocation/service)
• Confident, fact-based communication and negotiation skills with senior customers and internal stakeholders
• Fluency in English (written and spoken), additional languages are a plus

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.

Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.

When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.

We believe that every exploration is a chance to grow, and every port is a place to belong. Your Journey, Our Horizon