Job Description
- Manage and lead a membership admin team by providing training, mentorship, and best practice solutions.
- Manage daily operations of the membership admin team, including inventory analysis, tracking and resolution
- Serve as the escalation point for complex or disputed cases and drive resolution within defined SLA.
- Monitor and analyze key performance indicators (KPIs) and take corrective actions to improve efficiency, accuracy, and customer satisfaction
- Collaborate with key stakeholders to include underwriting, LOB, legal, servicing teams to ensure a consistent and integrated approach to accurate and timely case processing.
- Maintain documentation, audit trails, and reporting in line with internal controls and external compliance requirements.
- Contribute to the development and implementation of new policies, procedures, and systems to improve membership admin operations.
- Stay current with changes in laws, regulations, and industry best practices related to membership admin management. Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
Qualifications
- Bachelor's degree and five years of related work experience; or equivalent combination of education and related work experience.
- Two years of leadership, supervisory, or management experience.
- In-depth knowledge of managed care, PPO, HMO, Medicaid, Medicare Advantage, and commercial group health plans
- Working knowledge of claims adjudication systems (e.g., Facets, QNXT, Epic Tapestry, HealthEdge)
- Effective written and verbal communication skills
- Intermediate working knowledge of Microsoft Office applications including, but not limited to Word, Powerpoint, Outlook and Excel.
**Hybrid Work Environment - Must reside in Hawaii**
Pay Range: $68k - $133k, position is eligible for an incentive bonus
Note Individuals typically begin between the minimum to middle of the pay range
The membership admin manager is responsible for overseeing the day-to-day operations of the membership admin department ensuring timely, fair, and efficient processing of enrollment and eligibility in accordance with company policies, regulatory requirements, and customer expectations. This role involves managing a team of enrollment liaisons, optimizing workflows, resolving escalated or complex cases, and supporting continuous improvement initiatives to enhance service quality and operational performance.
