Job Description

POSITION SUMMARY

The Manager, Member Recruitment provides leadership for the public-facing Account Manager and Member

Recruitment Coordinator team in their assigned regional district. They are responsible for enabling each

Account Manager to achieve their member recruitment objectives through lead generation and conversion,

leveraging strategic partnerships, account retention initiatives, and implementing strategies and tactics to

achieve sustainable results year-over-year. They also guide day-to-day recruitment operations and event

execution through each Member Recruitment Coordinator.

This position works with multiple internal partners, including Programs & Partnerships, Marketing, and

Member Engagement & Experience. They are tasked with positioning the NMDP mission for optimal access

across a variety of territories and account types, developing an understanding of each local market within their

region. They lead initiatives on a regional scale that promote efficiency, provide superior service to external

partners and volunteers, and result in educated, committed, and responsive donors.

This role will work collaboratively with a regional leadership team to accomplish monthly, quarterly, and annual

registry enrollment goals.

ACCOUNTABILITIES:

Regional District Leadership:

• Partners with the Director, Member Recruitment to guide development of strategic

business plans for each territory, creating access to event sponsors, volunteers, and

prospective members within targeted accounts.

• Guides data-driven, comprehensive account planning that considers knowledge of target

market audiences (effective messaging, communication preferences, etc.), evaluation of

external partners’ business needs and changing dynamics within each territory. Provides sound business recommendations tailored to each territory team. Demonstrates a keen

ability to prioritize current and future opportunities in alignment with Member

Recruitment and organizational goals.

• Regularly reviews the Lead -> Opportunity -> Event pipeline in the prospecting and

planning stages for each territory to ensure optimal member recruitment results and

progress towards targeted goals.

• Regularly reviews recruitment activity in the planning and post-event stages to ensure an excellent

registration experience for new members and exceptional customer service for event sponsors and

volunteers.

• Enables Account Managers to position the NMDP mission by communicating a compelling

value proposition resulting in strong support from event sponsors and committed and

responsive registry members.

• Effectively provides coaching and identifies skill gaps to coordinate appropriate training and

ongoing professional development opportunities for Account Managers and Member Recruitment

Coordinators.

• Provides coaching to Member Recruitment Coordinators that leads to successful execution of

recruitment events.

• Owns implementation of operational decisions and supports appropriate prioritization and alignment

among territory partners.

• Sets the example for how to educate prospective donors regarding the NMDP mission, including but

not limited to the two ways to donate, ensuring new registry members are well-informed and

committed to proceed should they be asked to donate. Responds to questions, issues, and concerns of

prospective donors at time of registration.

• Ensures compliance with Member Recruitment Manual of Operations, Brand Standards, and

established business processes including timely shipment of swabs, identifying and reconciling issues

with samples stored, and Salesforce task management.

• Regularly brings the highest priority needs of their regional district to the attention of the Director,

Member Recruitment.

• Invests in developing collaborative and reciprocal partnerships with internal stakeholders, leading

without authority to drive alignment and coordination across MDPO.

• Ensures responsible use of resources, including travel and event expense budget.
• With regional leaders, sets the example for cultivating a healthy team that abides by NMDP Operating

Principles and Values.

Volunteer Management Support:

• Supports Member Recruitment Coordinators in developing strategies to recruit,

engage and retain volunteers, including episodic and long-term volunteers. Ensures

compliance with volunteer training standards, tracking of hours and management of

volunteer opportunities in the Volunteer Portal.

• Supports Member Recruitment Coordinators in regularly planning volunteer

recognition and appreciation activities.

• Ensures that Member Recruitment Coordinators are staffing events with the

appropriate number of volunteers needed to deliver projected recruitment volumes

resulting in committed and responsive potential donors.

REQUIRED QUALIFICATIONS

Knowledge of:

• Sales and Marketing
• Volunteer management
• Planning and executing events
• Managing a dispersed workforce
• Project management
• Effective collaboration & consensus-building strategies

Ability to:

• Manage performance of direct reports through coaching according to key performance indicators.
• Guide high-level strategic thinking, planning, and problem-solving for a diverse portfolio of territories

and accounts.

• Demonstrate a consultative, results-driven approach to business development and retention, grounded

in how the customer thinksand makes decisions.

• Navigate college and university systems, such as athletics, diverse affinity groups, student government,

Greeks, etc.

• Demonstrate excellent oral and written communication.
• Be self-motivated and sustain a results-driven mindset.
• Make data-driven decisions and leverage insights to strategically build an effective registry.
• Effectively convey complex concepts to foster understanding and alignment when spear-heading

process improvements and managing implementation of Director- and Executive-led initiatives.

• Use effective organizational and time management skills to handle multiple projects simultaneously.
• Lead through change, resolve conflict and maintain alignment with Member Recruitment and

organizational goals.

Education and/or Experience:

• Bachelor’s degree in related field or equivalent combination of formal education and

experience. On evaluation, equivalent experience and/or education related to the

minimum experience requirement may be substituted for the degree.

• 2+ years of experience leading full-time employees
• 3+ years of experience in business operations leadership
• Minimum 5 years subject matter expertise in strategic sales leadership.
• Experience in community engagement and account cultivation with a focus on retention

where defined goals or targets are required.

• Experience managing multiple projects simultaneously; ability to prioritize rigorously to best serve key

initiatives.

• Expert use of Microsoft Office software (Outlook, Word, Excel, PowerPoint), Salesforce,

and the Internet required.

• Proficient use of reporting and project management tools such as Looker and Asana

required.

• Experience as a marrow or PBSC donor or a direct connection to the mission is aplus.

Travel:

• Must be willing to travel within region as needed (~25%), occasionally working evenings/weekends.

Occasional national travel, 2-3 trips per year.

• Must have a valid driver’s license and reliable transportation.

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role,

but are not required for consideration)