Job Description

Panoramic Health

Come Join our team!!

The Manager of Medical Records will lead the retrieval of facesheets and medical documentation across all Panoramic Health practices. This includes hospital and facility portal access, records requests, and medical documentation denials where records were not provided to the payer. This role manages a remote U.S.-based team and an offshore team, and is responsible for reducing charge lag and accelerating cash by getting facesheets and medical documentation to the claim before the charge is held or denied.

Responsibilities include:

• Lead all medical records functions, including retrieval of facesheets and medical documentation, reports and notes (MDMs) from hospital and facility portals, EMRs, health information exchange and fax requests to facilities.
• Retrieve facesheets proactively, before the charge is held, to reduce charge lag and accelerate cash.
• Work charges held for missing facesheets to resolution within established timelines.
• Own medical documentation denials where records were not provided to the payer. Retrieve and submit records and track each to resolution.
• Provide facesheet insurance information to Financial Clearance for verification and correction.
• Manage a remote U.S.-based team and an offshore team, ensuring quality, productivity, and adherence to SLAs.
• Submit and manage user access requests for hospital and facility portals, including new access, changes, renewals, and removal when staff leave or change roles.
• Implement and maintain an enterprise process to track portal access across all practices and facilities, including who has access, to which portals, and when access is removed.
• Train staff on hospital portals and EMRs, including athena, Epic, Cerner and Meditech.
• Track and report productivity by user, and correct performance gaps.
• Establish standardized workflows and escalation paths for records retrieval across all practices, facilities and EMRs.
• Establish, monitor, and report on KPIs, including but not limited to: charge lag; facesheet turnaround time; charges held for missing facesheets; records request turnaround time; medical documentation denials; portal access coverage; user productivity.
• Ensure compliance with HIPAA, including minimum necessary access to protected health information.
• Perform other duties and responsibilities as required, assigned, or requested.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in healthcare.
• 2+ years of experience in medical records.
• Experience in athena required.
• Working knowledge of Epic, Cerner and Meditech required.
• Demonstrated success managing remote and offshore teams, with ability to drive accountability and quality across geographies.
• Working knowledge of hospital portals and hospital EMRs, including Epic, Cerner and Meditech.
• Strong working knowledge of athena.
• Ability to pull facesheets and medical documentation, reports and notes (MDMs).
• Knowledge of portal user access request, provisioning and removal processes.
• Ability to train staff on hospital portals and EMRs.
• Strong analytical mindset with ability to track productivity and use data for decision-making.
• Knowledge of HIPAA and minimum necessary standards.
• Strong leadership and communication skills.

The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment

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