With limited supervision, the Manager, Medical Education provides administrative oversight of medical education programs at Connecticut Children’s. The Manager is responsible for leading, managing, and developing staff supporting these programs, ensuring operational efficiency, compliance with institutional policies, and accountability for program accreditation. This role oversees Medical Education Program Coordinators and staff, prioritizes workflow, allocates resources effectively, and coordinates with internal and external partners to achieve program and institutional goals.
• Manages and directs staff supporting medical education programs, including program coordinators and other education staff, ensuring clear expectations, accountability, and professional development.
• Prioritizes, delegates, and oversees workflow for the team to ensure efficient operations, completion of tasks, and alignment with organizational goals.
• Provides coaching, mentoring, and performance feedback to support staff growth, engagement, and achievement of program objectives.
• Facilitates team collaboration and communication across departments and with external stakeholders to support smooth program operations.
• Monitors staff compliance with institutional policies, accreditation standards, and regulatory requirements, providing guidance and support to ensure programs remain in full compliance.
• Plans and coordinates team-driven initiatives, including meetings, events, and operational projects, ensuring staff have the resources and direction needed for successful execution.
• Oversees staff participation in accreditation and program reviews, ensuring that all necessary preparation, documentation, and follow-up tasks are completed efficiently and accurately.
• Manages staff-related budgets and resources, including monitoring expenditures, reviewing staffing needs, and ensuring resources are allocated effectively to meet program objectives.
• Develops and implements operational improvements in staff workflows, processes, and team structures to enhance efficiency, collaboration, and outcomes.
• Builds and maintains relationships with internal and external partners to support staff effectiveness and program success.
• Represents the Department in internal and external forums related to staff operations, professional development, and program oversight, as needed.
• Supports organizational mission and culture by modeling professional behaviors, promoting team cohesion, and valuing diversity and inclusion.
• Provides overall supervision of Medical Education Program Coordinators and staff, determining appropriate methods and processes for them to effectively meet accreditation and institutional requirements.
• Participates in the selection, hiring, and orientation process; partners with Administrative Director of Medical Education in all phases of performance management, including establishing performance standards, coaching, mentoring, and appraisals.
• Communicates expectations, provides ongoing feedback and coaching, and facilitates staff professional development.
• Resolves routine employee relations issues and escalates complex matters to the Administrative Director as appropriate.
• Educates staff on team building, problem solving, and conflict resolution.
• Tracks staff time and ensures compliance with HIPAA and other regulatory requirements.
• Participates in administrative activities such as policy implementation and maintaining department files.
• Sets team priorities and coordinates work activities with other leaders.
• Decisions are guided by Connecticut Children’s policies, procedures, and organizational plan; receives guidance and oversight from the Administrative Director of Medical Education.
EDUCATION and/or EXPERIENCE REQUIRED
Bachelor's Degree
Minimum of three (3) years of experience in medical education, academic medicine, healthcare administration, or a closely related field.
Minimum of three (3) years of direct supervisory experience with formal authority over personnel decisions, including hiring, onboarding, performance evaluations, staff development, corrective action, and termination.
Minimum of seven (7) years of combined progressively responsible experience in medical education (or a closely related field) and a supervisory role with formal personnel management authority accepted In lieu of required degree.
LICENSE and/or CERTIFICATION REQUIRED
Certified Training Administrator of Graduate Medical Education (C-TAGME)
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.
Connecticut Children’s is a leading pediatric academic medical center consistently ranked by our peers as among the best children’s hospitals in the nation. Connecticut Children’s is the only hospital in Connecticut dedicated exclusively to the health and well-being of children and families.
Connecticut Children’s physicians and researchers are dedicated to advancing pediatric care through medical innovation, cutting-edge technology, and research. With more than 200 physicians and 200 pediatric residents and fellows in over 20 pediatric specialty areas, Connecticut Children’s serves as the primary teaching, clinical and research site for the University of Connecticut School of Medicine.
For more information, visit www.connecticutchildrens.org or connect with us on Facebook at www.facebook.com/connecticutchildrens and Twitter at www.twitter.com/ctchildrens.
