Job Description

• Lead and deliver KiwiRail’s media and external communications strategy across Aotearoa
• Permanent leadership role based in Auckland or Wellington
• Shape reputation, manage risk, and drive high‑impact storytelling in a complex environment

He whakamārama mō te tūranga mahi | About the role:

KiwiRail is undergoing significant transformation to modernise and grow our rail and ferry services across Aotearoa. As our Manager, Media & External Communications, you’ll lead how we show up externally — shaping public perception, strengthening our reputation, and ensuring clear, consistent storytelling across all channels. Reporting to the GM Stakeholder Engagement & Communications, you will lead a high-performing team and deliver strategic, insight-led communications that support KiwiRail’s priorities. You’ll operate in a dynamic, high-profile environment, providing trusted advice to senior leaders and ensuring we respond effectively to both opportunities and issues.

What you’ll be doing:

• Leading the development and delivery of KiwiRail’s media and external communications strategy
• Managing media, digital, and social channels to deliver compelling, multi-channel storytelling
• Providing strategic advice on reputational risk, issues management, and crisis communications
• Building and maintaining strong relationships with media and key external stakeholders
• Leading and developing a high-performing communications team with a focus on continuous improvement
• Ensuring communications are insight-led, audience-focused, and aligned to organisational priorities
• Collaborating across KiwiRail to ensure consistency, authenticity, and impact in messaging

Ngā pukenga e rapu nei mātou | What you will bring:

• Extensive senior-level experience in media, communications, or external relations
• Proven experience managing media relations and crisis communications
• Strong understanding of digital channels, content, and integrated communications
• Experience leading teams and delivering through others in complex environments
• Excellent stakeholder engagement and influencing skills, with sound judgement under pressure
• A collaborative, adaptable approach with high professional standards and integrity

Nōu te rourou | What’s in it for you:

• Competitive salary plus 4% KiwiSaver contribution
• Discounted medical insurance and staff travel benefits
• Access to the NZ Rail Staff Welfare Trust
• Ongoing professional development and leadership opportunities
• A chance to work in a complex, nationally significant organisation
• Supportive and collaborative team culture

Kua rite, kia rite | Ready to make a difference?

If you’re an experienced communications leader who thrives in fast-paced, high-profile environments and wants to help shape the future of rail in Aotearoa, we’d love to hear from you.

Bring your expertise, influence, and leadership to help KiwiRail deliver Stronger Connections for a Better New Zealand.

Applications close: Tuesday 7th of July 2026

Applicants must hold New Zealand residency or citizenship.

KiwiRail is committed to creating an inclusive and supportive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, abilities, and experiences—because together we are stronger.