We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Manager - MCI Contact Center AI & Copilot
Contact Center AI & Copilot Engineer - Voice / CCaaS
The role is a client-facing position focused on designing, building, and improving modern contact center experiences using AI, voice, and CCaaS technologies. This includes Copilot Studio, Dynamics 365 Contact Center, Genesys Cloud, Cisco Webex Contact Center, and related CRM and backend integrations. You’ll work closely with architects and delivery teams to create scalable, secure, and practical solutions that improve both customer and agent experiences.
You’re expected to think critically, ask questions, and figure things out. You’ll solve real business problems across voice, chat, and digital channels, translate business needs into technical solutions, and challenge assumptions when needed. This role is ideal for someone who is curious, positive, hands-on, and motivated to keep learning as AI-first contact center technology evolves.
Responsibilities
Required Qualifications
Preferred Qualifications
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $107,000 - $214,500
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Stay Alert: Avoid Recruitment Scams
Across industries, cybercriminals are posing as company recruiters using fake job postings and employment offers to trick people into providing personal information or payment. Be alert and never provide personal/financial information or payment to anyone claiming to offer a job opportunity. During the recruiting process, RSM US will never:
• Ask you for payment to process documents, purchase equipment, or for any other reason.
• Request your banking or credit card information
• Send you a check to purchase your own equipment
If you believe you are a victim of a job scam, it’s recommended that you report it to law enforcement, contact your financial institution and notify the website in which the job was listed.
---
RSM is the leading provider of assurance, tax and consulting services to the middle market. With over 17,000 professionals across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment.
At RSM, we strive to deeply understand the full picture of an employee’s individual skills and passions. Our culture empowers you to own your career to reach your goals and make a meaningful impact on the world around you. Gain limitless opportunities to grow forward personally and professionally. Don’t just go forward. #GrowForwardatRSM
For more information, visit rsmus.com
Learn how you can #GrowForwardatRSM visit www.rsmus.com/careers
