The Mayo Clinic Store Manager is responsible for day to day operations of a retail store(s) for the. Gives direction to Assistant Store Managers, Specialists, Technicians, and sales staff. Externally interacts with vendors, patients, physicians, and third-party payers. Directly supervises Assistant Store Managers and provides direction that includes staffing, coaching and employee development, store operations, regulatory compliance and strategic planning. Has hiring and firing authority. Coordinates closely with the Regional Manager of MCS and Supply Chain Management Leadership Team to ensure consistency and standardization in best practices, processes, policies, product selection and customer relations. Responsible for maintaining good product selection, and keeping employees trained on products, competitively sets pricing. Strategically plans displays, promotions, signage and product changes at all locations, and with other franchise locations. Works closely with leadership within the Mayo Clinic Store Business Office to assure Medicare/Medicaid compliance and maximum patient reimbursement. Maintains compliance with HIPPA and other third party payer requirements. Oversees multi-million dollar budget annually and is responsible for profit and loss. Candidate must possess strong leadership, problem solving, strategic planning, employee development, team building and directing skills. Will partner with enterprise and regional site and practice areas and leaders in assuring patient satisfaction, compliance, and seamless service for the enterprise. Maintains solid inventory control and manages expenses well. Up to 25% travel to additional sites may be required.
This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
College degree in business or other related field required or 2 years post-secondary and 5 years' experience in management of retail business, including staffing, inventory management, customer service, buying, cash management, and pricing. Must be customer focused, service oriented and possess strong skills in team building, communication, decision making, problem solving and goal setting. Knowledge of PC Windows required. Leadership experience, knowledge of medical terminology, some exposure to durable medical equipment, HCPCS coding and a strong business sense. Strong customer service skills. Solid understanding of marketing, e-commerce, social media and Brand management. Personal computer application experience required. Strong interpersonal skills, teamwork and organizational skills. Previous supervisory experience required. Strong customer service attitude. Previous experience within Mayo Clinic preferred Bachelor's degree in Business or related field and 2 years' experience in a retail leadership position. In lieu of Bachelor's degree, an Associate's degree and 4 years' experience in a retail leadership position may be considered. Masters degree preferred. Minimum of 2 years in a retail position required.
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.
Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.
We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
