Universal Orlando Resort

Manager, Marketing - Public Relations, Promotions & Social Media - Universal Horror Unleashed

Universal Orlando Resort  •  Las Vegas, NV (Onsite)  •  2 days ago
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Job Description

Leads the development and execution of omni-channel, data driven strategies and programs, Digital Influencer programs, and overall brand activations that drive annual revenue and attendance growth for Universal Horror Unleashed. Responsible for managing the strategy and creation of content that builds Universal Horror Unleashed’s social media communities and brand affinity. Manages the creative communication strategies and the delivery of integrated marketing campaigns and the development of strategic public relations plans and tactical execution for new business model.

MAJOR RESPONSIBILITIES:

  • In partnership with Universal Destinations & Experiences (UDX) Marketing & Sales Shared Services teams, manages all consumer direct communication and lifecycle programs related to Universal Horror Unleashed including but not limited to: lead generation, lead nurture, conversion campaigns and post purchase tactics across email, direct mail, and paid social channels. Secures all Legal, Intellectual Property, and stakeholder approvals for direct communications. Brings the consumer’s voice to life and ensures a year-round horror focus for all marketing campaigns.
  • Responsible for developing strategic public relations plans and tactical execution to drive steady earned media coverage. Leads the development of Public Relations materials including press releases, media pitches, photography, b-roll and other video needs. Works with leadership and Licensed Partner team to secure all necessary approvals for all materials. Responsible for ongoing media relations, including building and maintaining media and content creator lists for top markets, pitching, coordinating media visits with internal partners and facilitating on-site. Tracks results and other news coverage and reports findings to leadership.
  • Leads the development of Universal Horror Unleashed Social Media content, social campaigns, and local influencer programs to drive measurable business performance through impressions, engagements, and engagement rates. Partners with UDX Social Media team to align strategy for UDX social channels and leverage UDX brand for year-round horror content. Analyzes and tracks campaign performance and optimizing UDX social media engagements.
  • In close collaboration with the Global Promotions team, represents Universal Horror Unleashed with local partners in the planning and execution of media and consumer promotions.
  • Collaborates and aligns across UDX Marketing & Sales departments to leverage UDX brand and drive Universal Horror Unleashed brand activations and localized programming.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
  • Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

  • Individual Contributor

EDUCATION:

  • Bachelor’s degree in Journalism, English, Public Relations, or Communication is required.

EXPERIENCE:

  • 5+ years of experience working in the field of Marketing and Communications with specific experience including, but not limited to public relations, social media, digital media or digital communications experience in an agency or corporate setting; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Familiarity with the Las Vegas market and experience with entertainment and hospitality.
  • Strong local Las Vegas relationships to support partnerships and more.
  • Proficient in Photoshop, Canva and/or Sprinklr.
  • Experience using PR/Influencer Monitoring Tools (i.e. Cision, MeltWater, Creator IQ, etc.).
  • Proven experience managing successful high-profile projects that involve multiple business functions, milestone tracking, and collaborations.
  • Must be able to obtain a work card upon employment.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Consistent attendance is a job requirement.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Destinations & Experiences HR/Recruitment will be deemed the sole property of Universal Destinations & Experiences. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.

Universal Horror Unleashed. Here you can.

Universal Destinations & Experiences is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE

Universal Orlando Resort

About Universal Orlando Resort

For years, we’ve been creating a legacy of unforgettable experiences for our Guests. Our Guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation… It’s The Universal Way. It’s who we are. It’s what we do. And it’s the reason we strive to be recognized as the number one entertainment destination in the world.

As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them!

At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that!

It’s a big Universe. Where do you fit in?

Industry
Arts & Entertainment
Company Size
10,000+ employees
Headquarters
Orlando, Florida
Year Founded
Unknown
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