ZEISS Group

Manager Market Insights & Customer Success (f/m/x)

ZEISS Group  •  Aalen, DE (Onsite)  •  2 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Your Talent, our Vision – together we see beyond. Your start at ZEISS Vision Care. As a leading manufacturer of ophthalmic lenses, we help people around the world achieve a clearer vision – sustainable and with focus on the future.

Our products are as diverse as the career paths we offer, from tailored lenses to award-winning measurement systems. Become part of our team and shape a future in which clear vision and professional success go hand in hand.

Your Role

  • Align with Product Management on positioning, value proposition, target segments, launch roadmap, and lifecycle priorities; develop the Strategic Marketing Plan for VCS (positioning, messaging, content strategy, time schedule).

  • Consolidate market, customer, and competitor insights into segment strategies, personas, and content needs; build awareness and drive customer engagement.

  • Drive product concept definition and market validation (interviews, surveys, concept tests, pilots) to inform roadmap decisions.

  • Define VCS product and consultation presence at key industry events, trade shows, and congresses; establish positioning that differentiates from competitors and resonates with targets.

  • Develop digital content and engagement programs to nurture prospective customers through the buying journey; position ZEISS as the authority on consultation excellence in eye care.

  • Own go-to-market plans for assigned products/solutions (objectives, audiences, key messages, timelines); coordinate cross-functional launch execution with PM, Marketing Ops, Sales, and regional/local marketing.

  • Campaign, content, and claims governance: create clear briefs, translate features to customer-centric benefits, develop evidence-based value propositions, manage substantiation and approvals (Regulatory/Legal/Compliance/Brand); ensure compliant use across materials.

  • Performance management and stakeholder alignment: review campaign performance and derive optimizations; collect structured feedback from Sales and customers to inform roadmap and offerings; ensure brand, pricing, and compliance adherence; document plans and align calendars

Your Profile

  • University degree in Marketing, Business, Communications or a relevant technical field with strong marketing orientation

  • Advanced years in B2B marketing, product marketing or portfolio marketing; experience in tech-nology/MedTech/optometry is an advantage.

  • Proven track record in product launches, go-to-market planning, and close collaboration with Product Management and Marketing Operations.

  • Experience in concept and value proposition development, plus claims creation/approval processes with Regulatory/Legal/Clinical substantiation.

  • Planning, coordination, and execution of complex, multi-stakeholder projects end-to-end and end-to-end ownership of the marketing value chain from idea to lifecycle optimization

  • Ownership mindset: high sense of responsibility, self-motivation, and bias for action.

  • Ability to translate technical features into clear customer benefits and value propositions; strong cross-functional collaboration and stakeholder trust through structured communication and customer focus

  • Fluent in English, second language valued

Your ZEISS Recruiting Team:

Hannah Beutler

ZEISS Group

About ZEISS Group

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue around 11 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (30 September 2024).

With over 46,000 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 35 production facilities worldwide (30 September 2024). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.

Data privacy: www.zeiss.com/data-protection

Imprint: http://zeiss.com/publisher

This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Oberkochen, DE
Year Founded
1846
Website
zeiss.com
Social Media