Job Description

About the role:

The Logistics Cluster Manager (Mexico) will play a pivotal role in partnering with the Country Cluster CSC Senior Manager to deliver customer service and volume objectives while enabling growth through excellence in execution and strong relationships across the internal and external network.

This role supports the commercial business development of the country cluster by delivering reliable and responsive logistics service across sites and distribution centers, while owning and developing the country logistics strategy and route-to-market approach.

Located in Monterrey (and occasional travel across MX sites), the role acts as the primary point of contact for all logistics-related matters in Mexico, the position drives service performance, customer intimacy, operational efficiency, and continuous improvement to support long-term business growth.

Key responsibilities include:

• Own and develop the Country Cluster logistics strategy and route-to-market by balancing economic, industry, customer, and competitive drivers.
• Deliver reliable and responsive logistics service to support commercial growth and customer satisfaction objectives.
• Act as the primary point of contact for all logistics-related activities within the Mexico cluster.
• Partner with GBS process towers, site logistics teams, and regional supply chain functions to drive end-to-end integration and efficiency.
• Ensure local market intelligence and day-to-day operations align with global, regional, and local goals, service levels, budgets, and lead times.
• Lead logistics discussions, demand validation activities, and support forecasting, S&OP, and S&OE execution in partnership with key stakeholders.
• Monitor OTIF performance, service levels, inventory targets, carrier performance, and logistics operations across the country cluster.
• Oversee distribution center logistics, transportation operations, customs processes, and 3PL performance management.
• Drive logistics productivity, continuous improvement initiatives, cost-to-serve optimization, and performance enhancement projects.
• Build strong customer relationships through joint business planning, customer reviews, SLA management, and proactive resolution of service challenges.

About you:

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related discipline.
• Minimum 10+ years of professional experience, including at least 5 years of relevant experience within the food distribution industry.
• Proven experience leading customer-facing functions, including set-up, scale-up, or transformation initiatives.
• Demonstrated leadership capability through direct and indirect influencing across multiple stakeholders and functions.
• Strong analytical, critical-thinking, and problem-solving skills, including root-cause analysis and data-driven decision-making.
• Experience driving continuous improvement of logistics processes, systems, and operational performance.
• Ability to build deep customer understanding and establish strong internal and external partnerships.
• Proven success leading sustainable change management initiatives within customer-centric supply chains.
• Strong communication, presentation, stakeholder management, and business acumen skills, with the ability to present logical and well-structured proposals.
• Fluent English required; French (desirable). Willingness to travel approximately 30%, including frequent customer visits and stakeholder reviews.

What you can expect from Barry Callebaut:

• Competitive salary and comprehensive benefits package
• Environment that welcomes workplace flexibility
• An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum
• Ability to grow personally and professionally within an organization that values development and internal career growth
• Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.