Job Description
Responsibilities include but are not limited to:
- Lead and develop loan servicing team, including training, performance management, staffing, and fostering continuous improvement.
- Direct daily servicing operations for complex loan types (C&I, CRE, participations, syndications), covering booking, funding, payments, draw requests, payoffs, and account maintenance.
- Ensure compliance with federal/state regulations, internal policies, and controls; serve as liaison for audits and regulatory reviews.
- Analyze workflows and implement process improvements or automation initiatives to enhance efficiency and accuracy.
- Act as primary liaison with lenders, relationship managers, participating banks, and borrowers to resolve complex, time-sensitive issues.
- Oversee reporting and data integrity, including management, board, investor, and regulatory reports, tax forms, and collateral documentation. Support audits and quality control reviews.
Qualifications
Required Skills:
- Strong leadership skills to set standards for subordinates, resolve problems, support change and increase productivity.
- Strong understanding of commercial lending products, loan documentation and industry software.
- Extensive attention to detail with a focus on identifying discrepancies, ensuring data integrity, and maintaining compliance with internal policies.
- Extensive knowledge of bank regulatory requirements.
- Proficient PC skills including Microsoft Word and Excel.
- Effective communication and organizational skills.
- Ability to prioritize daily work assignments while working in a demanding environment is required.
- Ability to meet deadlines defined by Bank and regulators.
Required Experience:
- High School Diploma or GED equivalent. Minimum of 10 years of experience in commercial loan operations, loan documentation and management experience.
Preferred Experience:
- Bachelor's Degree in related subject (BA or Finance).
At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.
The Manager, Loan Operations oversees the daily administration, processing, and maintenance of the commercial loan portfolio, ensuring accuracy, efficiency, and compliance with all regulations. This role involves significant leadership and coordination between various internal and external stakeholders.
Expected Work Hours
40
Total Rewards Summary
We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.
In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.
