It's fun to work in a company where people truly BELIEVE in what they're doing!
To manage and control all aspects of the Liquor Store in order to maximise turnover, profitability, and customer satisfaction while ensuring full compliance with liquor legislation, company policies, merchandising standards, and operational procedures.
Grade 12 (Matric)
Minimum 2 years’ experience in a supervisory role
Previous experience in a Wine/Liquor department or managing a retail department
Knowledge of liquor products, trends, and responsible trading requirements
Experience working with SAP or similar retail systems (advantageous)
Ability to read and interpret operational and sales reports
Achieving results through others
Planning, organising, and follow-through
Strong adherence to standards, policies, and SOPs
Customer-focused mindset
Clear communication and active listening skills
Business-minded with strong commercial awareness
Execute the approved plano guide 100% in line with company standards
Ensure correct stock rotation in accordance with SOPs on the sales floor and in back-up areas
Maintain merchandising, cleanliness, and presentation standards throughout the trading day
Implement promotional space standards and action all promotional communications accurately
Ensure back-up areas are maintained to standard, with all stock represented on the sales floor
Identify and escalate ongoing stock availability issues to the Store Manager
Ensure Health & Safety standards and processes are followed at all times
Understand customer needs and communicate insights to Demand Planning
Conduct gap scanning to identify out-of-stocks and over-stocks
Identify, count, record, and report stock discrepancies accurately
Extract Excel reports from SAP and complete required stock reporting for Demand Planning
Process IDTs via SAP in line with SOPs
Action “reduce to clear” processes accurately on SAP
Regularly monitor and respond to electronic communications during the workday
Deliver excellent customer service in line with brand standards
Handle customer complaints and special requests professionally and timeously
Advise customers on liquor products, trends, and promotions
Evaluate performance of direct reports against agreed objectives and standards
Review staffing requirements and provide input into staff scheduling and rostering
Communicate new initiatives, store updates, and department performance to staff
Motivate, coach, and develop employees to achieve operational and sales targets
Identify training needs and support continuous development
Ensure all equipment is maintained in effective working order
Monitor and maintain general maintenance standards within the department
Control departmental expenses in line with budget expectations
Monitor financial results and investigate deviations from budget
Manage waste and ensure adherence to waste control procedures
Closing Date: 29 September 2026
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Discover who we are
Welcome to Pick n Pay, where family values and customer-centricity converge to create an unparalleled shopping experience. Since 1967, when the visionary Raymond Ackerman championed the cause of consumers by acquiring the first few stores, the Ackerman family's dedication has steered our journey of growth and expansion.
Today, Pick n Pay stands tall across South Africa, Botswana, Zambia, and Lesotho, embodying our commitment to serving communities far and wide. Additionally, we proudly hold a 49% share in TM Supermarkets, a Zimbabwean retail giant, further extending our reach and impact.
Our core offering spans groceries, clothing, and general merchandise, tailored to meet the diverse needs of our customers. But our dedication doesn't stop there. We go beyond the ordinary, offering value-added services that align with the evolving expectations of our patrons.
The Group strives to address socio-economic challenges through the supply of high-quality, affordable food for all customers, while providing significant employment and economic opportunities across its value chain.
To ensure utmost convenience and accessibility, Pick n Pay operates through various store formats, including both franchised and owned establishments. Whether you step into our stores for a quick grocery run or a leisurely shopping spree, expect nothing less than a seamless and enriching experience at Pick n Pay—the quintessential family store focused on you, our valued customer.
